What will I be doing
?
Your role will be to maximise performance and deliver against budget for the business. To take ownership of all associated processes, KPI’s and deliverables within the SME day to day function. Ensure that the highest standards are adhered to and in line with the company core values, demonstrating a true customer centric focus by delivering the overall retention and growth targets across your respective team.
Role & Responsbilities within the Inside Sales Manager role:
1. You will be focused and responsible for delivering against your teams target for new business, retention, portfolio development and appointments set for TMs.
2. You will ensure that your team is appropriately resourced while meeting agreed KPIs and revenue targets, and will act as a support function for your colleagues.
3. You will be responsible for ensuring adherence to workflow processes, ensuring that all activity is logged within Salesforce.
4. You will be required to produce analytics for the Account Director and demonstrate adherence to all KPIs. You will also be responsible for securing new business to help support the team achieve targets.
5. Manage and review the quality of outbound engagement through regular monitoring ensuring CitySprint brand integrity
6. Verify that all outbound customer engagement standards, maintaining accurate records of activity & communication; across all systems are met
The key skills needed for the role include:
7. Proven ability to quickly learn new applications, processes, and procedures
8. Be adaptable within a fast-paced environment, embracing change for the benefit of Customers and colleagues alike
9. Personable and approachable with absolute focus on Customer and Colleague alike
10. Using leadership skills to encourage, motivate and build team spirit in line with CitySprint Visions & Value
11. Demonstrates effective time management skills and meets deadlines
12. Self-motivation and ambition to succeed
13. Managing a team of executive
The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
We do not require the assistance of agencies with this vacancy – thank you in advance