Job description
Courtyard by Marriott, London Heathrow, managed by Legacy hotels & Resorts boosts 244 bedrooms, 10 M&E rooms and 3 busy restaurants with rooftop dining, offering show stopping views over London Heathrow airports runway. Due to business growth, we are for looking for a social event coordinator to join the sales team.
As a social events coordinator you will work with the wider sales and reservations team to assist with developing & marketing of the Hotels leisure event business. You will take a proactive role in upselling the events space by converting new enquiries into bookings and identifying prospective business opportunities. Your core focus will be on the local leisure market.
Job Role Duties
* Handling incoming sales enquiries, taking full client contact details and enquiry information, logging all data on Opera.
* Responding to all new business enquiries in the shortest time practical and sharing leads with the M&E Manager
* Complete client viewing appointments in line with Marriott brand standards and providing accurate quotations.
* Ensure the clients requirements are met and exceeded, from the initial enquiry stage, during and after their event.
* To have extensive knowledge of entire offering of the Courtyards products and services.
* Establish good relationships with clients, agencies, caterers etc to ensure maximum exposure and increase revenue.
* Encourage full usage of all facilities in the hotel to maximise sales revenue.
* Carry out any additional duties requested by Senior Management
Person Specifications
* Previous experience in a hotel & event sales environment
* Strong influencing & negotiation skills with the ability to convert enquiries to sale.
* Excellent customer service skills
* A drive to consistently exceed targets and raise sales revenue.
* An ability to communicate with and understand the needs of clients from a diverse range of backgrounds.
* The ability to use initiative when faced with customer worries & concerns and create a workable solution.
* A positive, friendly Can Do attitude.
* Impeccable grooming skills
* Local market knowledge.
* Able to work flexible 8-hour shifts across 7 days per week, including weekends, evenings, and Bank Holidays.
Whats in it for you
* Travel perks and benefits at over 9000 hotels worldwide
* Discounted accommodation, food & drink across Marriotts worldwide
* Career recognition and rewards
* Career development opportunities with Marriotts Become Programme
* Company social events
About Courtyard By Marriott
At Courtyard, were passionate about better serving the needs of travellers everywhere. Its what inspired us to create the first hotel designed specifically for business travellers, and its why the Courtyard experience today empowers our guests, no matter the purpose of their trip. Were looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve all while having fun.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Should you need any reasonable adjusments, please leave a message.
Job Types: Full-time, Permanent
Pay: £26,000.00-£28,000.00 per year
Benefits:
* Canteen
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Flexitime
* Free or subsidised travel
* Free parking
Schedule:
* Weekend availability
Experience:
* Event Management: 1 year (required)
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