Who we are ¡Hola We’re On the Beach. We send nearly two million people on holiday every year (not together) and we’re expecting to get to three million pretty sharpish. Why? Because we’re the only holiday company who truly gets why going on your holidays is the best week or two of the year. With our market-leading offers, scalable, flexible and innovative technology, strong customer-value proposition and low cost base, we’re challenging existing players and redefining how customers book, manage and experience their holidays. And it doesn’t stop there. With huge opportunities for growth, we’re on a long-term mission to become Europe’s biggest and most loved online retailer of beach holidays, so our story’s only really just begun… We're on the lookout for talented, beach-loving people to join us and contribute to the next chapter of our story. You will get to work on interesting projects and will be given the tools and autonomy to have the chance to make your impact on our growth plans. We're a down to earth and friendly bunch, with little bureaucracy or hierarchy, and whilst we may have grown in size, we've not lost our entrepreneurial spirit. It's in our DNA. You'll find diverse teams, reflective of the world we live in and the customers we serve. We believe strongly that difference, not uniformity, is critical to our success. We know that better decisions happen when they are made by a range of voices, perspectives and experiences. As an equal opportunities employer, we value and welcome applications from all sections of the community. What you’ll be doing At On The Beach, the Product & Technology (P&T) department is responsible for all technical platforms and product development, for our customers and our colleagues alike. Within P&T, Platform Engineering focuses on building tools, processes and capabilities to support our colleagues at On The Beach. We are seeking a technologist with great stakeholder management skills who can sit at the intersection of technology and business operations and lead our Business Enablement team. You should understand the emerging opportunities new technologies bring to streamline, improve and scale business processes, reduce complexity, including migrating complex systems into flexible and modern solutions. We believe automation, AI and the correct application of technologies are key to that opportunity. This is a new and exciting role at On The Beach; the opportunity is to foster a brand new approach to how we operate our business on a day-to-day basis using data, new technologies and tools, and helping us focus on using the right technology in the right place. Reporting into the Director of Platform Engineering, you will lead a small team of technologists and work with our Head of Product for Platform Engineering to collaborate with stakeholders from across the organisation. Key Responsibilities Team Development & Delivery: Reduce complexities of the current Customer Contact technology, enabling the teams to carry out their work effectively and positively impacting customer experience. Working with the team, deliver the migration of the existing, bespoke Admin (Order Management) platform to a SaaS managed service Lead and develop a small team of operations analysts who perform manual processes to support the business. Identify opportunities to streamline and simplify manual processes using automation, data and lo/no code. Oversee the technical design and development of new services Strategic Leadership Develop a strategy for managing automation and tooling at On The Beach and champion AI adoption throughout the organisation by providing a Centre of Excellence in Low and No Code and agent-driven solutions Evaluate existing services and manage relationships with third-party vendors or partners that provide technology solutions for Business Enablement. Provide training and expertise to enable more self-service within teams. Stay on top of emerging technologies and the rapidly evolving opportunities in this space. Skills you will bring to the beach Considerable experience in a senior or a leadership role in software engineering, ideally with a focus on identifying new and innovative solutions to solve legacy platform challenges. In depth experience of working with data to drive decision making, tools for manipulating data, and database platforms. Ability to measure and report on the effectiveness of solutions. A strong, and critically, pragmatic problem solving mindset - experience of identifying resilient and simple solutions to complex business problems. Strong, demonstrable knowledge of the role of automation, using Lo and No-code tools, and integrating SaaS platforms Appetite for continuous improvement and wide collaboration. Excellent verbal and written communication and leadership skills to manage cross-functional teams and engage with stakeholders at all levels. What to expect from our interview process After an initial screening and selection process, if successful, you will be invited to a one to one interview at the awesome Aeroworks office in Manchester We want to make sure everybody has the opportunity to perform at their best. If you require any reasonable adjustments during the interview process, please let the People team know and they will be happy to assist. Ways of working This is a full time role working 37.5 hours per week. Working from our Areoworks office in Manchester Our benefits We might be biased but we think our colleagues are pretty great. They're the people that have made On the Beach what it is today and continue to make it vibrant and successful tomorrow. That's why we offer a competitive benefits package, known as our Beach Perks, to all On the Beach colleagues. These include: 25 days holiday plus your birthday off Generous discount on holidays, plus you will receive 2 extra days annual leave on top of your holiday allowance to use whilst you're away on your On the Beach package holiday Flexible working hours and hybrid working Access to Learnerbly learning platform, plus workshops, courses and professional qualifications Enhanced maternity, paternity, shared parental leave and adoption pay, plus other family friendly support Employee Assistance Programme and free access to counselling Simplyhealth Optimise Health Plan Company Sick Pay scheme Regular wellbeing events Gym discount Death in Service cover Onsite subsidised coffee shop The Sandbox (our very own bar) Food and drink discounts across a number of venues in Manchester City Centre Cycle to Work scheme