Are you a driven and experienced IT professional ready to lead and elevate technology service delivery?
We’re seeking a talented Technology Service Delivery Manager to lead our small helpdesk team. You'll be instrumental in ensuring the efficient delivery of our technology services, managing day-to-day support and escalations, and championing exceptional customer satisfaction.
This is a full-time position, office-based (3 days per week) at our Nexus office in Leeds, with occasional evening or weekend work required for urgent issues.
Your Role:
* Team Leadership: Manage and mentor a small team of helpdesk technicians.
* Service Delivery: Oversee the timely resolution of issues and adherence to SLAs.
* Customer Support: Act as the primary escalation point for customer issues.
* Process Improvement: Identify and implement best practices to enhance service delivery.
* Reporting: Generate regular reports on performance, satisfaction, and key metrics.
* Stakeholder Management: Collaborate with other departments to align technology services with business needs.
What You'll Need:
* Strong leadership and team management skills.
* ITIL Foundation Certification.
* Proficiency in IT service management tools and software.
* Ability to analyse data and generate actionable insights.
* Strong problem-solving skills and attention to detail.
* Knowledge of industry best practices in IT service delivery.
* ITIL 4 certification or equivalent.
* CompTIA A+.
Why Ligentia? Why now?
Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now.
Ready to join us? Apply now!
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Information Technology, Management, and Supply Chain
Industries
* Transportation, Logistics, Supply Chain and Storage
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