We have an exciting position available here at Ruby Energy for a Operations Manager/Revenue Manager to assist in the development of our Revenue Department within our offices in Fleetwood. Reporting to the Head of Service (Billing/Revenue), the successful candidate will be very proactive and deliver excellent service to the Revenue Department, with a focus on commercial growth and customer excellence. Benefits: Working hours - Monday to Friday Buy & Sell Annual Leave Scheme Employee Assistance Programme (EAP) Access to Employee Health Scheme Career development Employee Recognition Incentives Company events Monthly dress down days Tea & coffee facilities & On-site Canteen Local discounts / benefits. Main Responsibilities (but not limited to): Effectively manage the Team Leader of Service & Revenue Departments, covering all performance management, Human Resource matters including recruitment, induction, training, appraisals, sickness monitoring, timekeeping, disciplinary issues, Service Delivery and any performance issues? Lead inclusive Service and Revenue responsibility, fostering a culture of excellence and continuous improvement in billing practices and processes. Responsible for proactively identifying potential operational risks and implementing effective strategies to prevent disruptions Oversee the end-to-end billing cycle, ensuring timely and accurate invoicing while managing discrepancies effectively. Analyse billing data and provide insights to inform decision-making and process enhancements. Working closely with key stakeholders such as Metering, Customer Services to resolve Customer disputes and proactively investigate large invoices/debts.?? Contribute to the day-to-day performance of the Revenue Department through effective leadership of team responsible? Aid the design and implementation of appropriate strategies to mitigate losses whilst delivering fair and appropriate customer outcomes. Proactively review the effectiveness of those strategies, making recommendations for improvement which will benefit the Ruby Energy and its customers on a continuous basis To comply with the requirements of the regulatory regime which we operate within, ensuring the necessary documentation detailing strategies, policies and processes is maintained and updated To ensure compliance and delivery of all SLA’s / Performance Standards, addressing issues and escalating where necessary? Analysis and reporting of KPI’s to assess performance and assist Head of Service? Support with internal and external audits? Conduct daily team meetings/business updates? Conduct monthly 121 discussions with Team Leaders and any other direct reports? Continue to drive the business strategy of developing people through cross skilling? Support business initiatives and process changes through effective leadership and communication? Continued management of the Junifer system changes and upgrades Assist their Head of Revenue, to generate operational budget and forecasted plans supported by the budgetary requirements and be fully responsible to manage within Review work of team members to ensure accuracy, resolving inconsistencies as needed Technical and Commercial Knowledge, Experience and Skills:? Substantial Billing/Accounting knowledge, coupled with experience of managing first line managers Consistently achieves successful delivery against stretching personal and team targets Excellent communicator with the ability to present complex ideas and concepts to a variety of stakeholders Flexibility to work to tight deadlines whilst maintaining accuracy Attention to detail including planning and organisation Excellent interpersonal, problem solving and prioritisation skills and professionalism Fantastic analytical ability to devise a strategy from data assessment Ability to act with discretion, tact, and professionalism in all situation Skills and Competencies: Experience with billing systems. Familiarity with financial forecasting and budgeting processes. Experience in a fast-paced, high-growth environment. Proficiency in data analysis tools and methodologies, including Excel. Understanding of the integration between billing systems and other financial systems (e.g., accounting software)