Our Living Well services provides homes for people aged over 55, helping them to live well in safety, happiness and good health. As a Specialist Housing Co-ordinator you will provide an intensive housing management service for Living Well residents, whilst also taking a broader lead on good practice relating to safeguarding and anti-social behaviour. In this role you will ensure that the Living Well team are providing a proactive and efficient service and that complex cases are effectively managed in a timely manner. Working in a person-centred and trauma-informed way, this role is pivotal to ensuring contract sustainment for our residents and that they are encouraged and supported to live independently and maximise their wellbeing. This role is based in Cardiff, but will involve working with residents in all our service areas including Caerphilly, Blaenau Gwent and Monmouthshire. Essential Criteria: • Experience of working in social housing or a related sector • Ability to work with a variety of people from different backgrounds with multiple complex needs • Ability to manage complex cases with effective outcomes • Knowledge of Renting Homes Wales and the ability to translate this into operational practice • Ability to use Microsoft Office packages including Word and Excel • Good written, oral and numeracy skills • Ability to plan and prioritise own workload, whilst remaining calm under pressure • Ability to work flexibly in a challenging and changing environment, dealing with unpredictable situations calmly and effectively • Confident self-starter who is proactive and able to work independently and make reasoned judgements and decisions • Good team player, with an ability to develop and maintain effective partnerships both internally and externally • Full driving licence, with access to a vehicle for business purposes