Job Title: Group Product Governance Manager
Location: Any AA office - Hybrid with occasional travel to another AA site.
Employment Type: Permanent / Full-Time
AA Summary
The AA is one of the UK’s most well-known and trusted brands. We provide a range of services to millions of customers, from roadside assistance, financial services to insurance and driving lessons. Our mission is to help keep Britain moving, and we’re looking for dedicated individuals to join our team. Are you ready to join?
This is the job
This pivotal role within the AA’s Group Customer Outcomes Function is essential in supporting the AA’s vision. The role involves overseeing robust new product development and managing existing products with governance processes that ensure thorough oversight and consistency across the AA Group. Our governance processes are designed to ensure that we create and manage products that deliver excellent customer outcomes, provide fair value in line with regulatory requirements, and align with our strategic priorities and commercial objectives, all within our conduct risk appetite.
If you are passionate about making a positive impact on the driving lives of UK drivers and have the skills to ensure our products meet the highest standards, we would love to hear from you.
What will I be doing?
* Playing a critical role in achieving the AA’s future strategy, by ensuring product development and changes meet internal governance requirements and conduct risk assessments across Consumer, B2B, Insurance, and Financial Services teams.
* Embedding Consumer Duty throughout the product governance lifecycle, championing the ‘Products and Services’ and ‘Price and Value’ outcomes. Provide independent challenge to ensure adherence to the group product governance policy and maintain the Consumer Duty Dashboard for outcomes 1 and 2.
* Owning and managing the new product development governance process, ensuring it meets FCA requirements and is understood and utilised across the business. Engage key stakeholders, manage the process, and provide regular updates to senior regulatory committees. Coordinate the New Product Development and Change Board and act as secretariat.
* Implementing a consistent approach to good product governance and management across all AA Product teams. Collaborate with cross-functional stakeholders to deliver this, including onboarding and CPD programmes for Product Managers.
* Work closely with Product Managers to ensure they understand the target market and potential vulnerability within their products and upskill team capacity on other key regulatory areas such as fair value assessment.
* Leading key product governance and outcomes forums, monitoring customer outcomes at individual product levels for both regulated and non-regulated products. Ensure conduct risk dashboard and governance reporting assess conduct risk throughout the product lifecycle. Act as secretariat for senior product forums, supporting the Head of Group Customer Outcomes and AAISL CEO in their regulatory responsibilities.
* Acting as a subject matter expert in fair value assessment across regulated products, supporting product and pricing teams in evidencing and reporting on fair value through relevant conduct forums. Develop and provide guidance, tools and training on the regulatory requirements and examples of what ‘good looks like.
* Work with pricing teams to ensure good outcomes are demonstrated throughout the product lifecycle and consider market implications in product governance.
* Support product management teams in completing risk-based product attestations by providing independent assurance of attestation outcomes and maintaining robust attestation guidance and templates that meet FCA PROD requirements.
What do I need?
* Strong understanding of FCA regulation, the Consumer Duty and the regulatory environment is mandatory.
* Experience in Product Management, Product Governance, Product Development, or Underwriting within an FCA regulated business, focusing on key levers driving good customer outcomes.
* Proven experience in new product development, product strategy, and planning within a B2C business.
* Strong stakeholder management skills, both upwards and downwards, with excellent organisational skills and attention to detail.
* Strong commercial understanding, with experience in building business cases and a proven track record of forecasted benefits materialising.
* Ability to demonstrate sound consumer-led thinking, seeking out relevant insights, and translating strategic thinking into workable solutions.
* Good initiative and follow-through skills, ensuring timely and well-organised delivery, and managing quality through others.
* Degree educated with a minimum of 3 years’ experience in product governance, product management, or conduct management roles, demonstrating honesty, integrity, competency, and financial soundness.
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
* 25 days annual leave plus bank holidays + holiday buying scheme
* Worksave pension scheme with up to 7% employer contribution
* Free AA breakdown membership from Day 1 plus 50% discount for family and friends
* Discounts on AA products including car and home insurance
* Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
* Company funded life assurance
* Diverse learning and development opportunities to support you to progress in your career
* Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family.
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
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