Cafe Customer Assistant
This is a permanent role working in our In Store Cafe.
Working Hours:
Monday 06:00 - 14:00
Thursday 06:00 - 14:00
Friday 06:00 - 14:00
Saturday 06:00 - 14:00
Join our team at M&S as a Customer Assistant in our café, where you'll become a champion of our delightful food and drink offerings. We're seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.
You'll be a brand ambassador who’s ready to recommend and promote our delicious café menu. Through remarkable service, you'll make sure our customers feel truly valued every time they shop with us.
* Being digitally confident is essential. You'll utilize our digital tools, such as our digital menus and in-store devices, to enhance the customer experience.
* Efficiency and effectiveness are key aspects of your role, ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene.
* Being a team player is crucial. You'll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers.
* Flexibility is vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment.
Purpose
* To deliver a great shopping experience for customers, putting customers before tasks every time.
* Champion new ways of working within stores through an open mindset and positive attitude.
* Complete tasks and processes that deliver ‘best in town’ standards.
* Serve and sell across all channels brilliantly well.
* Be the voice of our customer to help us continually improve.
Key Accountabilities
* Serve our customers efficiently on the shop floor and at service points.
* Deliver ‘best in town’ standards through presentation, availability, and cleanliness.
* Utilize all digital tools and communication channels effectively.
* Share customer and colleague feedback to help us improve.
* Share knowledge and experience with colleagues to support their development.
* Own your learning & development and proactively access digital learning solutions.
* Know the daily sales targets, priorities, promotions, and selling opportunities.
* Have great product knowledge to recommend our products and services.
* Proactively engage with customers to understand their needs and make recommendations.
* Understand the store priorities and your role in achieving them.
* Complete tasks with pace and in line with SOPs.
* Minimize cost and waste through good practices.
* Follow safe and legal working practices.
Key Capabilities
* Understand how M&S operates, its strategy, and the role you play.
* Committed to delivering excellent work quickly with great attention to detail.
* Open to and acts on feedback, asking for it regularly.
* Set performance objectives in conjunction with your line manager.
* Take accountability for planning and managing your work efficiently.
* Be curious and ask questions to challenge the status quo.
* Communicate intentions clearly and simply.
* Manage your reactions and share perspectives to create better team dynamics.
* Copes well with change and recovers quickly from challenges.
* Build positive relationships by being a good listener.
Technical Skills/Experience
* Contributing to store sales and cost control.
* Work across the store to ensure tasks are completed correctly and on time.
* Comprehensive knowledge of customer shopping channels.
* Good level of product knowledge and services across the store.
* Up-to-date knowledge of commercial operations and best practices.
* Good level of digital capability and use of digital tools.
* Understand customer needs and spot selling opportunities.
* Adapt to change effectively.
* Good knowledge of VM principles.
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
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