ABOUT ROYAL ASCOT: Ascot Racecourse is home to Royal Ascot, one of the world’s most prestigious racing festivals. For over 300 years, it has been at the heart of the British sporting and social calendar. Royal Ascot welcomes more than 300,000 guests over five days, with up to 75,000 attendees per day. The event is broadcast to over 150 territories and reaches more than half a billion people worldwide. Ascot aims to offer its racegoers something for everyone who wishes to be involved, and Royal Ascot’s offerings reflect this through the entry level Windsor picnic enclosure, the mid-tier Village enclosure, the central Queen Anne Enclosure and ultimately the Royal Enclosure. And incorporating up to 7000 racegoers in a wide range of private box and restaurant fine dining facilities. In everything they do and how they do it Ascot and its people represent the Monarch. JOIN OUR TEAM – ROLES AVAILABLE: We are looking for enthusiastic, customer-focused individuals to join our Guest Services Team for Royal Ascot 2025. These are temporary roles working 17 to 21 June 2025. If you are passionate about delivering excellent customer service and being part of an iconic event, we would love to hear from you Available Roles: 1. Information Guide As an Information Guide, you will be one of the primary points of contact for guests, stationed throughout the racecourse and at key entrance points. Key Responsibilities: • Answering general enquiries and questions and assisting with any customer feedback and concerns • Being a guest service representative - talking, listening and helping to resolve any customer concerns • Greet and welcome guests upon arrival to the racecourse • Promote the venues products and facilities to help guests get the most out of their day Hours: 9:30 AM – 5:00 PM 2. Check-In Assistant As a Check-In Assistant, you will be one of the first team members to welcome race and event day staff as they arrive. You will ensure they are checked in efficiently and directed to their designated areas. Key Responsibilities: • Register event staff upon arrival • Direct staff to the correct check-in areas based on their role • Ensure a smooth and efficient check-in process Hours: • Morning Shift: 6:00 AM – 11:00 AM • Full-Day Shift: 6:00 AM – 9:30 PM (10:30 PM finish on Saturday only) WHAT WE’RE LOOKING FOR: We are seeking individuals who: ✔ Have a passion for customer service ✔ Are friendly, approachable, and confident communicators ✔ Can work well in a team and adapt to changing situations ✔ Are reliable, responsible, and proactive ✔ Can remain calm under pressure ✔ Are comfortable working outdoors in all weather conditions ✔ Have a smart appearance (uniform provided) WHAT WE OFFER: • The opportunity to be a part of 'a place like nowhere else' and be part of our guest service team. • Uniform and a daily lunch will be provided. Ascot offers complimentary parking to all staff and the racecourse is just a ten-minute walk from Ascot train station. • We will be paying £13 per hour (exclusive of holiday pay). AVAILABILITY REQUIREMENTS: • We will be inviting successful shortlisted candidates to attend a Recruitment Session on Wednesday 9 April. • You must be available for all five days of Royal Ascot (17 to 21 June 2025). • Successful candidates will then be required to attend a training session on Saturday 7 June. OUR DIVERSIRY AND INCLUSION VISION We are committed to ensuring guests from all backgrounds and communities feel welcome at the Racecourse and are working to ensure our internal teams are nurtured within a supportive and inclusive environment. Our mission is to eliminate discrimination and prejudice of any kind at our venue and throughout our business. By educating and implementing meaningful actions across all that we do, we can make certain that Ascot is a place for everyone to enjoy. As an equal opportunities employer, Ascot Racecourse is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our company. CLOSING DATE: The closing date is 31 March 2025. We reserve the right to close this vacancy early should a suitable candidate be identified We look forward to welcoming you to the team