Tusker - Senior Sales Support Manager
Location: Watford Croxley Green Business Park
Time Type: Full time
Posted On: Posted 3 Days Ago
End Date: November 29, 2024 (10 days left to apply)
Salary Range: £38,295 - £42,550
Flexible Working Options: Flexibility in when hours are worked
Job Description Summary
Based in Watford
Job Description
Job Title: Senior Sales Support Manager
Salary: £38,295 - £42,120
Location: Watford
Hours: Full-time
Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Watford site only.
About this Opportunity
You will manage your own accounts as well as support and guide best practices for SME Account Managers, including training existing and new recruits, and conducting regular 1-2-1 performance reviews to ensure the business maintains and exceeds set budget targets.
What You’ll Need
* Managing approximately 100 SME salary sacrifice accounts and Internal Account Managers within the Sales Support team.
* Provide support, best practice, and guidance for the Internal Account Manager community alongside regular 1-2-1s and formal performance reviews.
* Undertake training for new recruits within the Internal Account Manager role.
* Ad hoc training for Internal Account Managers when required on salary sacrifice scheme changes and/or developments.
* Work closely with the Implementation team for the introduction of SME accounts to ensure smooth transitions from prospect to customer.
* Achieve and exceed set budgeted targets.
Preferred Experience
* Previous Account Management or Customer Service experience.
* Experience in a people management role.
* Diplomacy and Professionalism.
* Excellent communication skills; commercially and financially astute.
* Strong attention to detail with an excellent customer service ethos.
* Personal presence and credibility; demonstrating enthusiasm and self-motivation.
About Working for Us
Our focus is to ensure we're inclusive every day, building an organization that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.
We were one of the first major organizations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. We especially welcome applications from under-represented groups.
We’re disability confident. If you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
Benefits
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 28 days’ holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more.
About Us
For over 320 years we’ve been making a difference to the lives of customers, businesses, and communities. With us, you’ll be helping Britain prosper.
You’ll be part of an ever-changing industry, playing a key role in shaping the financial services of the future whilst supporting our customers’ changing needs.
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