Job Description
Role OverviewKey Responsibilities:\n\nHandling calls from patients, customers or treatment providers\nDealing with queries relating to the status of a case, a recent treatment referral or booking in a clinical assessment\nSupporting our Absence Management services with processing new referrals and contacting clients and customers to arrange appropriate clinical assessments\nSupporting the Customer Experience Consultant with capturing patient and customer feedback\nAble to work hybrid from home and office (Croydon or Manchester)\nWilling to work shifts (typically covering early to late shifts between 8am and 6.30pm)\nAbout the RoleClinical Assistant\n\nLocation: Manchester (hybrid working available)\n\nSalary: £24,500\n\nStatus: Full-time, shifts between 8am and 6.30pm with occasional Saturday shift\n\nOur team of Clinical Assistants support our services through regular liaison with patients, customers, and treatment providers, via phone, email, and text message. The role provides exposure to case management processes and incorporates some customer experience support, through dealing with incoming complaints and feedback from patients and/or customers. This role will therefore suit individuals with excellent verbal and written communication skills, great attention to detail and those who are able to organise their time effectively to manage competing and often changing priorities. \n\nBenefits\n25 days annual leave\nYour birthday off\n6% company pension contribution\nBike to Work Scheme\nMedicash Health plan\nEnhanced Maternity/Paternity/Adoption and Shared Parental leave\n2 voluntary days per year\nLong Service Awards\nEmployee Wellbeing Seminars\nCPD opportunities\nProfessional memberships paid for (role dependent)\nEssential SkillsEssential experience:\n\nRelevant Clinical Degree (Sports Therapy/Sports Rehabilitation/Psychology)\n\nHave experience in delivering a high standard of customer service or administrative duties\n\nGood attention to detail with the ability to work quickly and accurately in a fast paced environment\n\nGood customer service skills, empathetic and looking to go above and beyond for resolution\n\nStrong IT literacy skills including MS Office\n\nExcellent communication skills with the ability to build and maintain strong working relationships with internal & external customers\n\nHolds or can obtain membership with BASRaT or SST\n\nDesirable experience:\n\nRelevant industry experience (healthcare/insurance)\n\nComplaints and claims management experience (knowledge of FCA regulations highly beneficial)