Role : Network Voice Engineer
Location: Bedfordshire,UK
The company:
Wipro is an exciting organization to work for. We ranked as a “Top Employer” as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six-quarters.
Description:
The voice services department manages over 14 thousand IP extensions on a global enterprise voice network to support the firm's teams and departments providing a highly available service to our clients, branches, and associates. The department manages a range of services from design, implementation, administration and support of enterprise-wide voice technologies, voice mail applications, computer telephony integration applications, centralized call recording applications, contact centre applications including work force management tools and installation, maintenance and troubleshooting of carrier-provided data and voice communication circuits.
Key Responsibilities:
* Collaborating closely with associates and third-party vendors to troubleshoot and resolve problems.
* Develop and maintain Computer Telephony Integration (CTI) applications.
* Resolving complex problems of voice services and applications
* Delivering quality timely results while managing competing priorities
* Improving overall service and efficiencies of the support processes year to year
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