Senior Housing Support Worker Full Time Working hours are 8 hours per day, shift patterns and flexibility will be discussed during the interview. (The provision of the contract is between 08:00 and 22:00)An enhanced DBS check will be required for this role.Candidates are required to have a full driving licence and access to a vehicle for the purposes of undertaking the requirements of this role. Join The Challenge At Nacro, every day as a CAS-2 Support Worker is an opportunity to make a tangible difference. You'll be part of an integrated team focused on meeting the needs of service users and driving positive outcomes. Your role is essential in fostering independence, supporting transitions, and building stronger communities. The Community Accommodation with Support, tier 2 (CAS-2) contract is a high-profile commission directed by the Ministry of Justice. Operating in every region across England and Wales. CAS-2 provides accommodation and support to low and medium risk offenders that are eligible for a home detention curfew or bail that would otherwise be held in prison because they do not have accommodation in the community. It is currently Nacro’s largest single contract and is set to grow by 60% over the next 18 months What will you be doing? •Act as a peripatetic senior operational lead working across services providing direct input and support on practice, performance, or quality matters. • Co-ordinating and delivering service improvement plans for a service or group of services working in collaboration with the Quality team and Service Leads. Support in the co-ordination of service audits. • Work with the Quality and Safeguarding Team on development and implementation of procedures and toolkits relating to working with service users who require higher levels of support. • Be a safeguarding lead, advising teams on effective management of incidents, practice, and reporting. Liaise with relevant external agencies e.g. Local Authority, Social Services, Children’s teams etc. • Act as an operational subject-matter expert to input into policy and procedure reviews. • Carry a small caseload of complex needs service users. • Be a senior operational representative for complex case reviews with external professionals. • Represent services at external operational meetings related to service user assessments, reviews and referral assessment as required. • Deputise for the Service Lead at external service or contract reviews as required. • Deputise for Service Leads as required and line manage teams of support workers for temporary periods of time. • Ensure teams are compliant with voids and arrears protocols and procedures and review performance data in conjunction with Service Leads intervening where there are areas of underperformance or non-compliance. • Meet individual performance targets and contribute towards meeting team performance targets as required. • Liaise with the Housing Management and Performance teams to monitor service performance and agree on the implementation and reporting of any improvement actions. • Be a lead Health and Safety and compliance role for the area in matters relating to gas certification; legionella, property standards and fire risk assessment completion and actions. Professional and Technical Expertise • Actively contribute towards meeting team performance targets in respect of the service. Take accountability for performance targets that fall within your sphere of responsibility, e.g. voids, arrears, outcome achievement. • Be an operational subject-matter expert (SME) on matters such as safeguarding, policy and practice compliance, health and safety and support practice. • Participate in on-call rota’s as required. • Work flexibly across the area and services where required. • Deputise for your manager when required. To be eligible for this role you must also have a VALID UK Driving Licence and access to your own vehicle. Please note that this role does NOT offer sponsorship. To be eligible to apply for this role you must be currently living in the UK with a FULL right to work. If you have the right experience and think this role is for you, please apply below Alternatively, if you do not think this position is for you, please call 01473 261900 and ask to speak to Jacob for a confidential discussion on jobs that are available in your local area. 4648529