Neighbourhood Officer
Hertfordshire and surrounding areas
Salary £36,966 Plus Excellent Benefits and Mileage
Permanent, Full Time
37 hours per week (Monday - Friday 9.00am - 5.30pm, flexibility available)
Thrive Homes is looking for a Neighbourhood Officer to join our team.
In this key role you will manage the 'relationship’ between Thrive and our customers focussing on managing expectations, behaviours and adherence to contractual / tenancy obligations.
You will also provide support and advice, through home and estate visits, digital communication and case work for our customers - tenants, leaseholders and shared owners, partners and stakeholders.
Due to the nature of the role, you travel around our Hertfordshire stock and occasionally cover other areas within our stock profile.
Other Responsibilities:
1. Investigation, escalation and resolution of customer issues, e.g. unauthorised occupiers, abandoned properties, overgrown gardens, neighbour disputes, complaints, anti-social behaviour (ASB), other contractual requirements - tenant, shared owner and leaseholder.
2. Maintain accurate and detailed records, serving legal notices, preparing a case file and attending court or multi-agency case conferences.
3. Identify support requirements and work with customers to sustain their tenancies. W...