Mondelez International Junior Business Application Support (RSSL) (fixed term contract) in Reading, United Kingdom
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It With Pride.
Provide IT support to all functions and services at the Reading Science Centre and Wokingham.
How you will contribute
You will:
1. Support the business in the use of existing scientific and business applications. These include but are not limited to Labware LIMS, OpenLAB, Q-Pulse, IMS, AppletSpace, Dynamics, MyRSSL, Chromeleon and Data Manager.
2. Assist with the implementation of solutions that meet the business needs of internal clients and stakeholders, providing appropriate training and support to colleagues/users.
3. Provide support to team members in the administration and advice for scientific and bespoke business applications at all levels of the RSSL business using established procedures for fault reporting and change management.
4. Support team members in liaising with technical partners, suppliers and functions, including HPe, BT, Ricoh, Agilent, LabWare, Thermo Fisher and internal teams, such as Network, Active Directory, Collaboration and InfoSys teams to effectively and efficiently implement fixes and changes.
5. Apply troubleshooting skills to incidents and requests, which could be high-level or lacking in detail. Act on these business needs, identifying solutions to quickly resolve issues related to scientific or local business applications.
6. Work as part of a team to support with the implementation of changes to systems & networks, as well as preparing and staging computers for the implementation of new software with minimal disruption to operations.
7. Ensure the delivery of IT systems meets operational quality standards and complies with appropriate regulatory and legislative requirements.
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
* Some knowledge of Microsoft Windows and an understanding of O365 applications
* Problem solving
* Learning on the fly
* Technical learning
* Preferred IT experience
More about this role
Business Unit Summary
Reading Scientific Services Ltd (RSSL) is a cutting-edge contract research organisation (CRO), providing research, analysis and consultancy to the food, consumer goods and life science sectors. Whether we are creating new products, validating medicines or solving investigations, we take pride in being a leader in our field, serving clients from across 70 countries.
Curious about us and want to learn more?
Please explore: Website, LinkedIn
RSSL is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#RSSL
Job Type
Temporary (Fixed Term)
Analytics & Data Science
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way.
Join us and Make It An Opportunity!
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