We have an exciting opportunity for a Practice Manager to join our Medivet Pettswood and Bromley Practice.
If you are a dynamic leader with a passion for excellence in veterinary care and practice management, we would love to hear from you.
As the Practice Manager, you will take on a key leadership role in the practice, with responsibility for the day-to-day operations, team development, and overall management.
This role is full-time, and we can offer flexibility in terms of hours and shift patterns.
Role Accountabilities
Exceptional care is at the heart of everything we do at Medivet. In this role you will:
1. Deliver exceptional client care, monitor client feedback and follow up on actions to improve the practice.
2. Work closely with the Lead Vet and Regional Operations Director to maximise commercial performance with a focus on key performance indicators, including capacity and skills utilisation and managing costs.
3. Observe the highest standards of regulatory, practice and operational compliance, conducting audits and sharing best practice within and across practices and the wider Medivet community.
4. Manage the planning and execution of the practice rotas to ensure optimum service levels, maximising utilisation of clinical skills.
5. Set the team up for success through effective recruitment and induction and ongoing communication and management, delivering colleague engagement and retention.
6. Promote the practice externally through local community events and other avenues.
Your Skills and Experience
1. Knowledge and understanding of practice environments, ideally gained in a Veterinary, GP or Dental practice setting.
2. An understanding and appreciation of exceptional care and how this improves the client experience.
3. Understanding of the importance of regulation and of managing/monitoring effective processes for compliance.
4. Experience in driving strong commercial performance through effective financial management, marketing activity and efficient ways of working.
5. Experience of resource planning.
6. Experienced in using coaching and influencing skills to get the best out of every colleague.
7. Proficiency with computer systems, experience of using Microsoft Office.
8. Good numeracy and analytical skills.
9. Experience of managing and leading a team.
Why work here?
Medivet is a family of passionate, supportive and thoughtful veterinary professionals. We work as one team to support each other, grow the business, and make sure every pet receives the very best care.
Get In Touch
Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
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