The Reception desk in the Renal Department is a key role in supporting our patients' journey at UHCW. We are looking to recruit a new member of staff to support patients who attend our department, with booking in patients, supporting relatives, and general administrative duties. The role requires a calm and friendly manner to work in a very busy environment. You will possess effective communication skills and a commitment to delivering excellent patient experience.
The role provides an efficient and responsive service to meet the needs of patients and visitors attending Renal Clinics. The receptionist role welcomes, receives, and greets all visitors to the area, providing the first point of contact for all service users, resolving routine enquiries professionally and in accordance with Departmental and Trust standards and procedures, and referring other queries to relevant colleagues where appropriate.
Service working hours: 4 days a week, 30 hours.
Please be advised sponsorship is not eligible for this post.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can if interested.
Key Responsibilities:
* Welcome, receive, and greet all visitors to the area, providing the first point of direct contact for all service users, resolving routine enquiries and complaints professionally in accordance with local standards and procedures, and referring other queries to relevant colleagues where appropriate.
* Checking in / Arriving patients electronically on the EPR system and booking future follow-up appointments for patients if requested.
* Responsible for dealing with all calls received from the public and other staff in the hospital in a professional manner, ensuring telephone standards are always met.
* Ensure all members of the public, patients, and relatives are provided with the relevant information, documentation, and advised as to the appropriate contact for further assistance.
For further details / informal visits contact: Name: Jade Williams Job title: Renal Admin Manager Email address: Jade.Williams@uhcw.nhs.uk Telephone number: 02476968287
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