Reporting to the Senior Hospitality Team Manager and working across two world-class sites, this Hospitality Operations Executive position has been introduced to enhance the company's hospitality experience further and ensure all operations run smoothly. What’s in it for you? Work hours: 35 hours per week, including evenings and weekends Salary: £35,000 - £38,000 Reduced price match tickets Access to a pension scheme and EAP Free parking Free breakfast and lunch Discounts on clothes, mobile networks, and travel Death in service benefit Free eye tests Gym discount Access to will writing service and mortgage broker consultations Hospitality Operations Executive Responsibilities: Assist the hospitality service and catering operation on all matchdays, liaising with the operations team to ensure all runs smoothly Ensure correct table plans, client information and guest numbers are communicated ahead of matchdays and for reporting purposes Coordinate the delivery of all guest touchpoints, including gifts, lanyards and programmes Undertake regular stadium checks, ensuring all areas are well maintained and in line with guest expectations and communicating any maintenance needs Act as the first point of contact for guests pre- and post-match, in the absence of the Senior Hospitality Team Manager Lead planning meetings between the club and senior hospitality team Gather and communicate guest feedback across departments to enhance hospitality delivery Hospitality Operations Executive Skills and Experience: Experience gained within hospitality operations with a track record of delivering exceptional levels of customer service Team management experience with the ability to lead and mentor a team Excellent organisational skills, able to multitask and prioritise a busy and ever-changing workload Thrives in a fast-paced, busy environment and enjoys working in pressured situations Self-driven and confident, demonstrates excellent communication skills and can articulate clearly to both internal and external stakeholders Empathetic and customer-focused, happy to support guests and handle complaints Process-driven and understands the importance of adhering to policies and procedures Experience within the sports industry would be an advantage