Job Description
Position Overview:
We are seeking a dynamic and results-driven Key Account Manager with a passion for the pet health industry to manage and grow relationships with our top clients in the Vet/Pet wholesale & retail channels. The ideal candidate will bring a blend of strategic insight and hands-on management experience to ensure exceptional customer satisfaction, drive business growth, and foster long-lasting partnerships. As a Key Account Manager, you will play a crucial role in understanding client needs, identifying new opportunities, and delivering customized solutions to help our clients thrive in the pet health space.
Key Responsibilities:
* Client Relationship Management: Build and nurture trusted relationships with key clients, ensuring a deep understanding of their business objectives, challenges, and needs within the pet health sector.
* Strategic Account Planning: Develop and execute tailored account plans for each key client, setting short- and long-term goals that align with client objectives and business growth targets.
* Sales & Revenue Growth: Drive revenue growth by identifying upsell and cross-sell opportunities, increasing product listings and collaborating with clients on solutions that meet their evolving needs in pet health, wellness, and veterinary products.
* Market & Product Expertise: Stay informed on industry trends, competitor activity, and emerging pet health solutions to provide valuable insights and guidance to clients, positioning our company as a thought leader.
* Cross-Functional Collaboration: Work closely with internal teams, including product development, marketing, customer support, and logistics, to ensure seamless execution and delivery of client requirements.
* Data-Driven Decision Making: Utilize data and analytics to track account performance, measure client satisfaction, and forecast revenue, while using insights to make informed, strategic decisions.
* Issue Resolution: Act as a primary point of contact for client concerns, proactively identifying and resolving issues to maintain high levels of client satisfaction and retention.
* Reporting & Presentations: Regularly provide detailed reports and presentations to clients, showcasing value delivered, performance metrics, and potential growth opportunities.
Qualifications:
* Experience: 4+ years of experience in key account management, sales, or client success, preferably in the pet health, veterinary, animal nutrition, or broader healthcare industry.
* Education: Advantageous but not essential, a degree in business, marketing, animal health sciences, or a related field, though experience in a similar role will be viewed equally.
* Industry Knowledge: Familiarity with the pet health industry, including knowledge of Vet/Pet Wholesale channels, veterinary practices, pet stores, or pet pharmaceuticals would be an advantage.
Skills:
* Strong sales and negotiation skills with a proven track record of meeting or exceeding sales targets.
* Ability to manage & prioritise workload
* Exceptional interpersonal and communication skills, with the ability to build trust and rapport with diverse clients.
* Proficiency in CRM software (e.g., Salesforce) and other account management tools.
* Analytical mindset with the ability to interpret data and make data-driven decisions.
* Strategic thinker with an eye for detail and the ability to identify and capitalize on opportunities.
* Other Requirements: Willingness to travel as required to meet clients and attend industry events.
Why Join Us?
* Be part of a passionate team dedicated to advancing pet health and wellness.
* Work in a fast-growing, innovative industry with abundant opportunities for personal and professional growth.
* Enjoy a collaborative, supportive work environment with access to industry-leading resources and tools.
* If you are an ambitious, client-focused professional looking to make an impact in the pet health industry, we invite you to apply for this exciting opportunity!
How to Apply:
Please submit your CV along with your current remuneration package to the email address supplied.
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