Spa Receptionist - Broadway, Worcestershire The Lygon Arms Hotel is an old coaching inn which sits in the heart of Broadway village – often called ‘the jewel of the Cotswolds’ – and boasts a rich history. With the spa tucked in a tranquil pocket at the hotel, 86 unique bedrooms, secluded gardens and relaxed dining experiences, there are so many ways to soak up the countryside pace. What's in it for you? £24,960 annual salary Annual service charge (non-contractual) - circka 2,5k per year Meals included on duty Employee recognition awards Cashback healthcare cover after probation Continued career development with recognised training providers Generous friends and family rate at Iconic Luxury Hotels 25% discount on all food and beverage Discount on spa treatment and products Refer a friend incentive Team social events, seasonal gifts and much more… This role involves a range of shifts (between 6am – 10pm) including weekends, 5 days out of 7. About the Spa Receptionist role: Take charge of treatment, spa day, and fitness bookings. Confidently follow procedures for opening and closing the spa. Complete all reception admin tasks with pride and to the highest standard. Assist with cashing up and voucher/brochure enquiries as needed. Show potential new members and guests around the spa, sharing all the exciting details. Answer the phone promptly and help with any enquiries. Ensure the smooth running of treatment rooms and allocate rooms to therapists fairly. Work closely with spa therapists, leisure attendants and hotel staff, sharing necessary information professionally. Keep an eye on lone swimmers, as well as all the other Spa gusts and check pool chemical levels to ensure everyone’s safety. Spa Receptionist - About you Experience in spa environment desirable Experience in working in a hotel/ reception environment is advantageous You will have keen eye for detail, organisational skills and confident in communicating with the team