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Head of IT Systems and Network Operations (ISP), Manchester
Client:
IP-People
Location:
Manchester, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
4
Posted:
13.04.2025
Expiry Date:
28.05.2025
Job Description:
Head of IT Systems and Network Operations (ISP)
Are you ready to lead and transform technical operations for a fast-paced, dynamic organisation? We’re seeking a visionary Head of Technical Operations to drive innovation, optimize performance, and deliver world-class IT services. This is a leadership role for someone who thrives on challenge, collaboration, and customer-centric excellence.
About the Role:
As Head of Technical Operations, you’ll oversee Network Operations, Systems/IT Infrastructure, and overall Operational technical support, ensuring reliability, scalability, and efficiency. You’ll work cross-functionally to implement cutting-edge technologies and lead a high-performing team in a mission-critical environment.
Key Responsibilities:
1. Lead and inspire the technical operations team across Network, IT, and Systems functions – 4+ Direct Reports.
2. Develop and execute a comprehensive technical operations strategy.
3. Ensure system reliability, security, and scalability with KPIs and best practices (ITIL).
4. Collaborate with leadership to drive tech adoption and operational improvements.
5. Oversee incident, change, and problem management processes.
6. Manage infrastructure capacity, disaster recovery, and business continuity plans.
7. Foster a high-performance, innovative, and customer-focused team culture.
What We’re Looking For:
1. 10+ years in technical operations or IT infrastructure management, with 5+ years in leadership.
2. Expertise in OSS/BSS, IT systems/DevOps, Cloud platforms, and network operations.
3. Strong leadership and problem-solving skills, with a proven ability to resolve complex issues.
4. Experience managing budgets, vendors, and SLAs.
5. A customer-first mindset with a track record of proactive issue resolution.
Why Join Us?
1. Work in a fast-growing, innovative environment.
2. Lead transformational projects with real impact.
3. Enjoy competitive compensation and professional growth opportunities.
If you’re a visionary leader ready to shape the future of technical operations, let’s talk!
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