ICT Technician Hours: 37 Hours Per Week Interview Date: 7th February 2025 Closing Date: 3rd February 2025 Salary: Grade 3 (£24,790 - £25,584 FTE) Inspire: Culture, Learning and Libraries is an organisation delivering a range of cultural, heritage, learning and library services across Nottinghamshire. The ICT Team support delivery of ICT services across 60 Libraries, 30 Inspire Learning Centre’s as well as Nottinghamshire Archives, Youth Arts and Cultural centres and venues across Nottinghamshire. We are looking for an individual to join our busy ICT team as an ICT Technician - an exciting opportunity for someone looking to develop a career in ICT. You will be based in Nottingham or Mansfield with flexible home/office working. The role will see you working with a variety of systems that deliver Inspire ICT services to our staff, customers and learners across Nottinghamshire. You will be providing first-line ICT technical support to our teams, handling requests, resolving issues and providing advice, including: Providing technical support and guidance, assisting with software and hardware problems. Setting up new computers for staff, customers and learners. Dealing with user accounts, passwords and access to systems. Maintaining ICT equipment, mobile devices and audio/visual devices. Working on ICT projects and deploying new software, services and equipment. You will be supported every step of the way by our small, dedicated ICT team and gaining first-hand experience, knowledge, skills and a qualification to launch your career in ICT. We are looking for someone with a passion for technology, with good communication skills and a keen eye for solving problems. Attitude and enthusiasm for the role is much more important to us than your experience. We welcome applications from those just starting out in their career as well as individuals with some experience in a technical role looking to gain industry qualifications and take that next step. A driving licence is not essential but visiting our sites across Nottinghamshire will be a key part of the role. To find out more contact Nick Allen, Assistant ICT Services Manager, for an informal discussion – nick.alleninspireculture.org.uk Job Description Job Title: ICT Technician Grade 3 Job Purpose To support the provision and use of ICT, systems and data service across all Inspire services, providing ICT technical support and guidance to staff, learners and customers, undertaking a range of duties to maintain the safe and effective use of computers, systems and technologies. Key Responsibilities To support the work of the ICT team to deliver, exploit and develop an integrated ICT service across all Inspire Services. To undertake specific tasks and projects to resolve issues, deploy solutions or develop services to ensure Inspire service and performance standards are met. To provide ICT technical support and guidance to staff, learners and customers, advising users on the correct use of computers, software, and mobile technologies. To ensure requests for help, support and advice are recorded in the service desk and support effective documentation of ICT systems, inventories and procedures. To administer Inspire wide systems as required following ICT procedures. To undertake hardware and peripherals support, replacement and repair as required. Setup, configure and install computer equipment, software and mobile devices as directed. Fulfil and process orders and disposals of ICT equipment, laptops, mobile phones and peripherals. To build good relationships across Inspire, the ICT provider and systems suppliers. To undertake tasks as directed by the ICT Team to support and deliver an effective ICT service across all Inspire services. Be aware of the Data Protection Act, GDPR and e-safety under the direction of the ICT Team and ICT Manager to ensure security, confidentiality and performance of ICT systems are maintained. The post holder will work in accordance with all Inspire policies and procedures, Inspire Brand guidelines, contractual requirements, and professional best practice. The post holder will perform any duties or tasks assigned by management required to meet service needs as appropriate to the role. Education and Knowledge Required for the role Good levels of literacy and numeracy (i.e. Level 2). Good communication skills. Knowledge of and interest in computers and technology. Skills and Experience Experience of working in, and contributing to, a team and an understanding of team working. Experience of using computers and technology, ideally in a professional or educational setting. Experience of following processes and procedures. Role Dimensions Provision of help and support to Inspire staff across Inspire locations and remotely. Undertaking routine and regular tasks as directed by the ICT Team. Liaison with system and service providers. Inspire Competencies Customer Service (Competency Level 2) Demonstrates effective customer service skills – in person, online, email or on the phone - identifies and satisfies customer needs, adjusting their style with a friendly and professional approach as appropriate for the customer, respecting confidentiality, equality & diversity and prioritises the customer over tasks where appropriate Responds positively to customer concerns, acts to resolve or reassure customers as needed, agrees solutions with the customer or hands over to an appropriate colleague Deliver the service offer (Competency Level 3) Knows and/or accesses information to advise and promote the Inspire Service Offer to all customers – to meet their immediate needs and other services that could be of interest or benefit them Embraces any changes to the offer and any associated changes to processes or working practices positively, takes responsibility for their own development and engages with and makes the most of development opportunities provided Shares feedback about the Inspire offer with their line manager and contributes to meetings, discussions and related activities to ensure service delivery and/or improve our offer Communicating well (Competency Level 2) Communicates clearly and effectively in person, on the phone and in writing respectfully and in a style appropriate to the person and situation and uses and engages with Inspire’s online communications Communicates effectively in a meeting or other group situation, respectfully and in a style appropriate to the group and situation with a solutions-based / can-do approach Working together (Competency Level 3) Adopts a friendly, helpful, supportive and respectful manner when working with others Acts in a way that shows they are trustworthy, reliable and transparent in their dealings with others, respecting privacy and confidentiality as appropriate Forms positive and effective working relationships, makes and implements decisions fairly, using good judgement and with integrity, in line with Inspire values and role modelling Inspire management and leadership behaviours Managing others (N/A) Leading the way (Competency Level 2) Incorporates the spirit of Inspire’s mission, vision and values in the work they do with customers, colleagues and stakeholders, plays their part in implementing Inspire policies and procedures and management decisions Articulates and shares Inspire’s mission, vision and values to enthuse and focus the efforts of colleagues Working efficiently and cost effectively (Competency Level 2) Uses Inspire resources and their time effectively to meet service demand, objectives and/or targets Plans ahead, making best use of time and resources available to achieve service delivery, maximising the use of technology available, minimising unnecessary travel or waste, prioritising work and working within spending limits Skills and qualifications (Competency Level 2) GCSE (Grades 4-9 [previously A-C]) Inc. English and Maths or Level 2 Diploma (1st Diploma) Including: Demonstrable IT Skills (Inspire Recruitment Activity/test)