Employer Sheffield Teaching Hospitals NHS Foundation Trust
Employer type NHS
Site Northern General Hospital
Town Sheffield
Salary £53,755 - £60,504 per annum pro rata for part time staff
Salary period Yearly
Closing 26/01/2025 23:59
IT Infrastructure Manager (Server and Storage)
NHS AfC: Band 8a
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages and financial support systems.
Job overview
An exceptional opportunity has arisen for an IT Infrastructure Manager specialising in Server and Storage to lead our team that has day to day responsibility for the core server and storage infrastructure and related platforms, including technologies from Microsoft, VMware, Cisco and Dell.
The post-holder will provide leadership to a team of senior engineers, ensuring the delivery of high quality IT service. This role requires a high degree of energy, enthusiasm, and commitment to succeed. Candidates must be able to build and maintain good relationships with those around them at all levels of the business and communicate effectively with stakeholders up to Director Level.
Candidates must have demonstrable experience of ITIL processes along with experience managing a senior IT infrastructure team.
Main duties of the job
Duties will include but are not restricted to:
1. Maintain a deep technical knowledge of VMware VCF product suite, Dell VXRail and Isilon, CommVault Backup and Hyperscale, Cisco UCS and Microsoft products including Windows Server, Active Directory, Certificate Authority, SQL Server, IIS.
2. Ensure that the Server and Storage team delivers services to the agreed service level targets, management tools are best maintained and configured to manage and update platforms, and that the team delivers to committed tasks by working closely with Project Managers.
3. Take ownership of Incident Management and Problem Management processes, ensuring that High Severity Service Incidents are managed effectively and to conclusion.
4. Develop and implement Key Performance Indicators (KPIs) in line with defined Service Level Agreements (SLAs).
5. Develop and implement Continual Service Improvement Plans (CSIPs), focusing on prevention rather than fix.
6. Embed the principles of shift-left strategy within the team to ensure repeatable and controlled workload is moved to the lowest cost point.
7. Ensure current and future requirements are met with regard to system performance, capacity, and security.
Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff, including commitments to professional development and policies to support employees in balancing their personal and professional lives.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Qualifications
* Masters degree in a relevant IT related field and/or significant experience in one of: IT Architecture, Solution Architecture, Security Architecture OR Degree or equivalent in a relevant IT-related field and/or significant experience in two of: IT Architecture, Solution Architecture, Security Architecture, System Design, Implementation of Large IT Projects.
* MCSE Certification
* ITIL 4 Managing Professional
* Evidence of ongoing personal and professional development (study or alternative)
* Further ITIL Training
* VMware such as VCAP or VCDX
* Cisco such as CCNP
* Security such as SSCP
Experience
* Technical lead role in delivery of infrastructure or business solutions across multiple projects.
* Management, maintenance and strategic development of enterprise IT infrastructure technologies, which are architected for high-availability and are performant.
* Validation of supplier designs.
* Significant experience developing IT related policies, processes and procedures and technical standards, proposing changes where suitable that are relevant to the server and storage infrastructure of a large organisation.
* Experience of supporting and installing Microsoft products and operating systems along with deployments and upgrades across a large organisation.
* Experience of virtualisation platforms including VMware and Microsoft along with Cloud such as AWS and Azure.
* Migration between different server and storage platforms.
* Significant experience of IT Support, which must be at third line level and include specialised experience of server and storage platforms in a large organisation.
* Analysis, investigation and resolution of complex IT queries and issues/problems.
* Significant experience of backup and recovery processes in a large enterprise.
* Significant experience working with software asset management and hardware reporting tools.
* Responsible for expensive IT equipment and software.
* Contribute to business case development and procurement of software, hardware and services.
* Experience of server and storage design, installation and configuration.
* Experience of collaborative and team working practices.
* Relationship management with colleagues, customers and vendors.
* Production of strategic roadmaps and solutions.
* Identifying emerging trends and developing product and capability roadmaps.
* Practical experience of staff management and of developing the capabilities of a team.
* Recruitment and selection experience.
* Significant vendor and contract management experience.
* Software license management.
* Management of financial budgets.
* Experience of software application packaging and deployment products.
* Understanding of mainstream scripting languages such as PowerShell.
* Programming in languages such as C# and JAVA.
* Experience of working with ITIL and Service Management processes.
* Experience of working on multiple concurrent IT Projects and Project Management.
* Training other IT staff and delivering training in own specialism.
Skills and Knowledge
* Management and Leadership skills.
* Demonstrates an ability to prioritise own workload and respond appropriately to urgent and emergency situations.
* Demonstrate effective written and verbal communication skills.
* Ability to evaluate and interpret technical information for communication to a wide audience.
* Ability to work unsupervised in a pressured environment.
* Ability to react quickly to challenging situations.
* Good leadership skills.
* Ability to determine realistic deadlines and to manage deadlines for others.
Personal Qualities
* Able to communicate across all levels to service users both verbally and in written form.
* Demonstrates an analytical and logical approach to problem solving.
* Commitment to continual personal development with an ability to maintain skills set through further training.
* Organisational skills with attention to detail.
* Creative Thinking.
Candidates are advised to read the attached guidance on using AI technology. When you complete your application, you are required to declare that the information in your application form is true and complete.
The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community.
Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard.
You must have appropriate UK professional registration.
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