Police Complaint Reviews Caseworker
Reference: MOPAC: PN00219A
Salary: £40,892 ~ 46,887pa
Contract type: Permanent, Full Time
About this role
Do you have a passion for London and for improving the lives of the people who live, work and study here?
Do you value the importance of ensuring that all members of the public have access to a police complaints process that is fair, timely and non-discriminatory?
Can you work independently to review a range of information to produce outcomes that are balanced, proportionate and legally compliant?
The Mayor’s Office for Policing and Crime (MOPAC) is the organisation through which the Mayor of London exercises his role as the Police and Crime Commissioner for London and is led by the Deputy Mayor for Policing and Crime. MOPAC undertakes a broad range of statutory duties and works closely with the Mayor of London, the Deputy Mayor, and the Metropolitan Police Service (MPS) to deliver the priorities that will create safer London communities.
Most public complaints made to the Metropolitan Police Service (MPS) come with a right of review. Complainants can request a review if they are unhappy with the handling or outcome of their complaint. The Mayor’s Office for Policing and Crime (MOPAC) Police Complaint Reviews Team (CRT) complete those reviews.
When a public complaint made to the Metropolitan Police Service (MPS) is recorded, complainants have a right to appeal if they are dissatisfied with how their complaint has been handled or the outcome determined. For those cases where the appeal authority was previously the MPS, the large-scale reforms of the police complaints system now see appeals being referred to the MOPAC.
Police Complaint Reviews Caseworkers are responsible for:
* Reviewing the outcomes of MPS complaints, and reaching fair, objective decisions in line with applicable regulations and statutory guidance.
* Producing clear decision letters which communicate review outcomes.
* Acquiring and assessing all relevant case documentation.
* Assessing lengthy testimony against the legislative requirements of police complaint regulations.
* Working with the MPS to recognise areas of thematic learning and sharing best-practice approaches for the effective management of complaints and minimisation of any grounds for review.
* Working collaboratively with colleagues across MOPAC to ensure complaints related correspondence is responded to appropriately.
* Applicants will have a keen eye for detail and the ability to assess lengthy testimony against the legislative requirements of police complaint regulations when considering reviews.
All members of the CRT work closely alongside their counterparts from the MPS and the Independent Office for Police Conduct to discuss outcomes and facilitate opportunities for collective learning.
The Act gives Police and Crime Commissioners (PCCs) extended responsibilities for the oversight of the police complaints system. This will be underpinned by an explicit responsibility to hold the Chief Constable accountable for handling public complaints.
This role requires experience of working in the resolution of public complaints. You will have a keen eye for detail and the ability to assess lengthy testimony against the legislative requirements of police complaint regulations. Caseworkers must be able to write concise, plain English, unambiguous outcome decisions.
All applicants will require strong analytical skills to assess the grounds of appeal and assess supporting information to reach an objective decision in line with applicable regulations and statutory guidance. Outcomes must then be communicated to appellants and the MPS in such a way that sets out the rationale for the decision.
Want to find out what it’s like to work with MOPAC?
You can find out more about MOPAC by visiting our website.
You can also find out more about London’s Victims’ Commissioner by visiting our webpage .
If you have a question about this role, please contact Jo White on Jo.White@mopac.london.gov.uk
If you have a question about the role or the recruitment process, please contact a member of the HR team via email on HR@mopac.london.gov.uk
Applying for the Role
Candidates wishing to apply must upload their CV accordingly, complete their personal profile and answer the supporting questions. Please ensure your answers clearly address the essential criteria and competency framework outlined in the attached job description.
Please note that you will not be able to go back and edit your application once you have pressed the submit button. We advise all candidates to make note of the supplementary questions and draft their answers outside of the recruitment portal.
MOPAC operates a blind recruitment process; therefore, please do not write any identifiable information (such as your name, pronouns or any personal information) within your supporting question answers or introductory statement.
We will not be using information from CVs for shortlisting scoring and candidates will only be assessed against our application criteria.
We would also advise candidates to avoid using Chat GPT in preparing answers.
If you require any reasonable adjustments or assistance submitting your application, please email HR@mopac.london.gov.uk
Political Restriction
Political Restriction: under the Local Government and Housing Act 1989 (as amended by the Police Reform and Social Responsibility Act 2011), all MOPAC staff members will be politically restricted without the right to apply for an exemption.
Security Vetting Clearance
The successful candidates will be expected to undergo the necessary security vetting, which may take around eight weeks to complete. Applicants must possess the legal right to work in the UK and have resided in the UK continuously for at least the last three years.
Reward and Benefits
In addition to an excellent salary and civil service pension with 28.97% employer contribution, we offer an attractive range of benefits including 32.5 days’ annual leave, interest free season ticket loan and flexible working arrangements.
Where are we based?
We have moved to a hybrid working model with office hubs at Union Street (near London Bridge) and Newlands Park (postcode SE26). On average, staff will work 1-2 days a week from an Office Hub, which may differ depending on the role requirements.
Got a query on the recruitment process?
If you have a question about the recruitment process, please get in touch with a member of the HR team via email at HR@mopac.london.gov.uk
We are a disability-confident employer. MOPAC guarantees an interview to any applicant that declares that they have a disability, providing they meet the minimum standards for the job role. These standards are defined in the job description and will often be listed as essential or desirable skills.
London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability.
Application closing date: Sunday, 19 January 2025 - 23:59.