Who is Express IT? Express IT has been improving the way clients use technology since 2011. They provide a consultative and friendly approach to IT services and have a strong track record of delivering secure, fast, and reliable IT solutions to businesses across multiple sectors. Their mission is to empower businesses through technology, ensuring efficiency, security, and scalability. They value innovation, customer satisfaction, and continuous learning, making Express IT an excellent place to kickstart your IT career. As an IT Network Engineer - Level 4 Apprentice, you will take on a more advanced role within the IT team, working with network and server infrastructure, troubleshooting IT issues, and supporting client projects. You will gain hands-on experience in network configuration, server deployments, and monitoring tools, working with other engineers to develop your skills. You will be involved in both proactive and reactive support, optimising network and server performance, managing technical upgrades, and maintaining compliance with industry standards. This role provides an excellent foundation for advancing into senior IT roles in networking, security, or infrastructure management. Initially, this position will be based at their offices, but will require occasional site visits to assist with projects and client support. A Typical Day in the Job: ?? Network & Server Support Install, configure, and maintain network components, servers, and wireless APs. ?? Technical Troubleshooting Diagnose network issues using tools like ping/traceroute and escalate when needed. ?? Cybersecurity & Disaster Recovery Support security training and proactive system monitoring. ?? Documentation & Compliance Maintain accurate records, ensure ISO compliance, and track SLA performance. ?? On-Site & Remote IT Support Perform installations, upgrades, and troubleshooting at client sites and remotely. ?? Continuous Learning & Development Attend training and self-learning courses to enhance technical expertise. Salary, Hours & Benefits: ?? Competitive Salary £18k - £20k per annum ?? Office Hours: 8am to 4pm | 9am to 5pm Flexible work schedules. ?? 25 Days Holiday Bank Holidays ?? Your Birthday Off Enjoy a day off to celebrate ?? Access to Training & Certifications Gain new skills and qualifications. ?? Personal Growth Plan Develop your career with structured support. Desired Qualities, Skills and Knowledge: ?? Strong analytical & troubleshooting skills Solve technical issues efficiently. ?? Ability to work independently Manage workload with confidence. ?? Interest in networking, servers & cybersecurity Passion for IT infrastructure. ? Attention to detail Follow procedures accurately. ?? Proactive attitude Ready to take on new challenges. ??? Excellent communication skills Clear written & verbal interactions. ?? UK driving licence (preferred) For on-site visits. Grade Required - Maths 4/C, English 4/C Your Training with Baltic: You will be enrolled in a Level 4 Network Engineering Apprenticeship, providing you with formal qualifications and practical skills. You'll also have access to one-to-one mentoring sessions with senior team members and on-the-job training that aligns with your career goals. Next Steps: To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Express IT. If your application is successful, one of our recruitment consultants will contact you to discuss it further. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship. ADZN1_UKTJ