At the current time, we have 3 Full Time opportunities for the right candidates: one at our Clayton store, one at Rowville, and one at South Melbourne.
As a Tech Retail Assistant, you will be assisting our customers and sales team on a daily basis by:
* Performing technical duties and routine diagnostic procedures and processes.
* Inspecting faulty items, duplicating faults, and working on remedy solutions.
* Processing sales and warranty orders.
* Performing quality computer builds and testing processes.
* Understanding and applying quality control testing.
* Providing excellent customer service and ascertaining customer needs and requirements.
* Managing point of sales processes.
* Picking and packing customer orders.
* Achieving sales targets.
You will also occasionally:
* Attend internal or external training and seminars to develop and maintain relevant technical knowledge and skills.
* Be required to work and travel between any of our store locations: Clayton, South Melbourne, Rowville.
To be successful in this role, you will need:
* A minimum of 2 years’ experience as a Hardware Technical Support within the IT industry. Experience within a retail environment is a definite plus (please note that just personal experience in troubleshooting or helping family and friends will not be considered).
* Experience with hardware and software issues and how to build systems to specification.
* Strong product knowledge on PC builds and product functionality.
* Strong customer service skills - ability to build rapport and relationships with customers.
* Good communication skills – written and verbal.
* Time management skills.
* Integrity, honesty, flexibility, good energy levels, and ability to deal with stress.
* Willingness to work in a team environment.
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