Job Description
MPA Recruitment is recruiting for the position of Patch Manager on behalf of the Northern Ireland Housing Executive (NIHE) for the Ballymena Area
This role involves managing and supporting staff while delivering a customer-focused housing management service within a designated area.
Key Responsibilities
Customer Service & Stakeholder Engagement
* Deliver a high level of internal and external customer service, taking ownership of queries and complaints.
* Ensure effective relationships with key internal and external stakeholders
* Represent the Housing Team and provide support or cover for other team members when required.
Operational & Business Management
* Comply with NIHE frameworks, policies, and procedures, including legal requirements.
* Direct and signpost managers and officers to appropriate resources for issues beyond this role’s scope.
* Monitor performance measures to assess and improve business efficiency.
* Maintain accurate records, ensuring all outcomes are Proportionate, Legal, Auditable & Necessary.
* Draft responses to letters and complaints on behalf of the Business Area Manager.
Essential Criteria (one of the following)
* Degree (Level 6) or equivalent with at least 1 year’s experience in a customer support environment.
* BTEC Higher Cert/Diploma (Level 5) in Housing with at least 1 year’s experience in a customer support environment.
* BTEC Higher Cert/Diploma (Level 5) or equivalent with at least 2 years’ experience in a customer support environment.
* Equivalent continuing professional development or experiential learning with at least 3 years’ experience in a customer support environment.
Additional Requirements
* Experience in a customer-focused environment with a proven track record of delivering high-quality service.
* Ability to develop professional relationships across various services.
* Basic Access NI Check required (£16 fee).
* Full driving licence and access to transport.
Hours & Pay
* Schedule: Monday - Friday
* Pay Rate: £14.91 per hour
* Benefits: Weekly pay and holiday fund
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