Closing Date: 4th April Location: Nottingham Contract: Permanent Recruitment Partner: Frankie McCallister-Lyas Overview: Sitting within the Customer Marketing team, you’ll be responsible for developing the marketing plan and managing the delivery of the quarterly mailer, a successful direct mail campaign. Reporting to the Marketing Manager, you’ll work cross functionally with internal and external stakeholders, to deliver the best customer communications. It’s an exciting, busy role that requires a customer focused mind-set. Key Responsibilities: • Responsible for creation, ownership and delivery of the CRM plan and incentives. • Working as a member of the wider marketing team to collaborate with key stakeholders to create and respond to briefs based on business objective and need. • Review and analyse commercial and customer impact to define opportunities. • Assign KPIs and continually optimise the customer journeys based on KPI result. • Collaborate with the wider Customer Marketing team to inform the total customer experience. What you’ll need to have: • Have a background and previous experience in a marketing role, ideally with experience in CRM digital and printed communications. • Be a creative individual with a customer-first, analytical mind set. • Have excellent relationship, organisational and communication skills. • Be happy to give something a go, and contribute to lots of different work. Our benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better. What's next: If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you will be notified by email. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. LI-Onsite Keywords CRM, MAILER, QUARTERLY