Job summary Cedars Medical Group, Burnopfield, Newcastle upon Tyne NE16 6HU Receptionist / Administrator Hours per week: 25 Job Type: Permanent Salary: AfC Grade 3, £24,071 - £25,674 Pro rata, depending on experience. Main duties of the job The post will involve working as part of a small reception and admin team to provide a combination of reception work and general practice administration. Excellent customer service skills, good telephone manner and strict confidentiality are essential. Experience of working as a receptionist and administrator in a GP practice setting is preferred. About us This is an excellent opportunity to join an established team, at a friendly, high achieving and forward thinking semi-rural practice, based in the village of Burnopfield. Our practice is in a unique location near to Gibside, bordering both Gateshead and Durham. Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Closing Date:Monday 3rd March 2025 Interviews:date to be arranged Date posted 14 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pro rata Contract Permanent Working pattern Part-time Reference number I9869-2586 Job locations The Cedars Medical Practice Cedar Crescent Burnopfield Newcastle Upon Tyne NE16 6HU Job description Job responsibilities The purpose of the role is to: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way/ Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. Please see the attached Job Description and Person Specification in Supporting Documents for more information. Job description Job responsibilities The purpose of the role is to: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way/ Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. Please see the attached Job Description and Person Specification in Supporting Documents for more information. Person Specification Experience Essential IT skills in the use of Microsoft products (Word, Excel etc). Desirable Experience of Systm One/Emis. Qualifications Essential Educated to GCSE level or equivalent in three subjects including English and Mathematics Grade A-D or equivalent experience to demonstrate good numeracy or literacy skills. NVQ Level 2 in customer care/admin or equivalent. Desirable Experience of working within the NHS. Person Specification Experience Essential IT skills in the use of Microsoft products (Word, Excel etc). Desirable Experience of Systm One/Emis. Qualifications Essential Educated to GCSE level or equivalent in three subjects including English and Mathematics Grade A-D or equivalent experience to demonstrate good numeracy or literacy skills. NVQ Level 2 in customer care/admin or equivalent. Desirable Experience of working within the NHS. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name NHS North Of England Commissioning Support Unit Address The Cedars Medical Practice Cedar Crescent Burnopfield Newcastle Upon Tyne NE16 6HU Employer's website https://www.necsu.nhs.uk (Opens in a new tab)