Job Title: Field Service Technician 1
Location: Coventry
Salary: £35K
Job Type: Permanent
About the Role:
We are assisting our client in hiring a skilled and motivated Field Service Technician I to join their dynamic technical support team. This is a critical role offering both onsite and remote IT services, troubleshooting, and customer support. The successful candidate will play a key part in diagnosing, repairing, and maintaining computer networking equipment while ensuring excellent customer service.
Key Responsibilities:
* Provide onsite technical support and service for customers.
* Diagnose, troubleshoot, and repair IT equipment such as desktops, laptops, and networking devices.
* Offer help desk support, including remote and desk-side assistance.
* Educate customers on support processes and Service Level Agreements (SLAs).
* Communicate technical progress and updates with stakeholders, including sales teams and management.
* Respond to customer inquiries via phone, email, and online platforms.
* Advise management on product development issues identified during support activities.
* Perform onsite commissioning, installation, and testing of equipment.
* Conduct equipment repairs and maintenance under contract or warranty.
* Train customers on the operation and maintenance of their equipment.
* Maintain accurate service records, including forms and customer statements.
Required Skills and Compet...