Great Western Hospitals NHS Foundation Trust
Dental Receptionist Band 3 - This role is offered on a part time basis of 30 hours per week
An exciting opportunity has arisen to work with the Community Dental Service for Wiltshire and Swindon at our Salisbury Site. This is a substantive, part time post.
The post holder will be required to undertake a full range of reception duties including dealing with patients, making appointments, providing information, payment processing and banking and other elements of general office administration.
Experience of general administration work is essential, along with good communication and organisational skills. Experience of a Dental IT system would be an advantage, but training will be given to the suitable candidate. Good IT skills are essential.
The post holder may be required to cover other sites within the service, so transport is essential. This role will also require some weekend and bank holiday working for the Community Dental Out of Hours Service.
Main duties of the job
The post holder will work as part of a front line team to deliver high quality services to public and staff. The post holder will be required to arrange appointments and provide information to patients.
The role will involve handling payments, maintaining accurate records of transactions and undertake basic banking and reconciliation duties.
The post holder will also provide administrative support to members of the Dental Service Management Team. This role requires travel to all 4 sites of the service throughout Wiltshire as required.
The post holder will be required to work to a flexible shift pattern which will include weekend and bank holiday working.
Job responsibilities
1. Process and administer face to face, written, answer-phone and telephone enquiries, requiring access to information and appointments in line with procedures and service standards. Where necessary liaise with interpreters and other stakeholders.
2. Provide information and advice about dental services and access to NHS dental care for unregistered patients.
3. Obtain personal details from the patients and other sensitive personal, social and medical information, often of a complex nature. Handle all information in accordance with relevant legislation and with high regard for patient confidentiality.
4. Ascertain whether patients should pay NHS charges or, if in receipt of benefits, which of these are relevant to exemption from charges. Administer dental charges including exemption categories and checking of eligibility. Calculate fees, collect, handle and patient payments. Take responsibility for security of monies.
5. Receive and prepare documentation for patients and ensure completion of NHS Dental Forms.
6. Maintain and operate the appointments system including call forward of patients, filing of clinical records, and multiple appointment diaries. Collate performance data from the appointments system.
7. Communicate with Dental Laboratories about prosthetic devices and co-ordinate arrangements with clinical diaries. Liaise with other health care professionals regarding patient care.
8. Co-ordinate arrangements between Dental Practitioners and patients including organising domiciliary visits as well as clinics, co-ordinating travel with clinical diaries.
9. Mentoring new staff as required.
10. Travel to other sites within the Community Dental Service as required and sometimes at short notice, in case of staff leave of absence.
11. This role requires daily use of VDU equipment and SOEL dental appointment database.
12. Ensure safe, tidy and welcoming waiting and reception areas.
13. Provide general clerical support including typing correspondence, mail handling, stock control and photocopying. Maintain appropriate records, registry systems (including postal), and file correspondence and clinical records including radiographs, ensuring compliance with the agreed record keeping systems of the Trust.
Person Specification
Qualifications
* NVQ Level 3 or equivalent training and experience.
* RSA Intermediate or equivalent.
* Knowledge of the NHS Dental Rules and Regulations.
Experience
* Significant experience of general office work.
* Experience of operating a cash handling system.
* Experience of Health and Safety practice relative to this post.
* Understanding of personal health and safety responsibilities.
* Previous experience of Dental Reception work.
* Previous experience of working with Dental IT system.
Knowledge
* Able to deal tactfully with sensitive information, empathetically and communicate effectively when there may be barriers to understanding.
* Effective IT skills, particularly using Microsoft Office packages and email.
* Adaptable to changing circumstances and flexible in approach to working.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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