Commercial Data Analyst 3 Month Contract - temp to perm Hybrid - 2 days a week in the office Our Motor Vehicle Manufacturing client is looking for a Commercial Data Analyst to join them on a initial 3-month contract, with the possibility to go into a permanent position. This role will be delivering analysis to support retention performance optimisation, producing reports and models to aid informed decision making and enhance customer outcomes. Responsibilities: Analyse inbound & outbound contact centre performance Work with marketing & contact centre colleagues to measure performance of retention initiatives. Support the creation and maintenance of dashboards and reports that are easily understandable for the team and wider stakeholders. Support the commercial and marketing teams to better understand drivers of retention. Help review raw data structure to ensure reporting accuracy and data integrity. Requirements Capability, Knowledge and Experience: Strong problem-solving skills - including evidence of using appropriate analytical techniques and draw conclusions from these to solve a range of business problems and to be able to organise, filter and augment data appropriately Highly numerical with experience in logical thinking and communicating complex topics Ability to learn new skills quickly and apply them quickly in new situations Ability to work under pressure and use judgment to provide appropriate answers within required timescales Experience with data manipulation and relevant analytical tools, which could include Excel, SQL, Python, Databricks and Power BI. Education and Qualifications: Preferably, a degree level qualification or equivalent within a relevant commercial or analytical subject area (e.g. maths, science, engineering) Personal Characteristics: Driven individual, with the passion and energy to improve the business A curious mindset and a willingness to get stuck into the data to answer business questions Demonstrable appetite to broaden knowledge and develop skills An extremely well organised and disciplined approach, with the ability to manage and prioritise multiple tasks An excellent team player, with a positive attitude, great attention to detail and a creative thinker To apply for this position please submit your CV. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.