Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network making a positive difference in over 15 million lives, in their search to add a Telephone Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members. This is a once in a lifetime career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry-leading EAP and OH provider & Sunday Times 'Best Places to Work.'
Full-time or 4 days.
Hybrid - Manchester office.
Role
You will manage a caseload of clients via video counselling, adopting a Solution Focused Brief Therapy approach. Where required, you will also work with those individuals who require a higher level of psychological intervention. As part of the role you will be accredited or working towards accreditation, and have a higher level qualification in CBT or EMDR or be completing relevant training.
The role also involves providing immediate emotional support and guidance to callers via our 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided.
Day to Day Responsibilities
1. Effectively maintain an active caseload of structured video counselling sessions, utilising a Solution Focused Brief Therapy approach.
2. Maintain an active caseload of Digital CBT clients, including Digital Trauma Programme.
3. On request, manage a caseload of high intensity counselling cases via video - working with those who require a higher level of psychological intervention such as CBT or EMDR.
4. Demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed, at risk or where child and adult safeguarding concerns are identified.
5. Ensure ongoing CPD and training towards higher level qualifications.
6. Where required, provide 'in the moment support' via the 24/hour helpline and ensure all calls are answered within 8 seconds and triaged to determine the most appropriate type of support required.
What you bring to the team?
1. To be BACP accredited or working towards accreditation.
2. To be trained in CBT or EMDR or working towards higher level qualifications.
3. Relevant telephone experience and/or EAP experience.
4. High level of computer literacy (MS Office, Word, Excel and PowerPoint).
5. High level of organisational ability; ability to work to tight deadlines and targets.
6. Good communication and customer service skills.
7. Experience of working within a target driven environment.
Benefits:
1. 25 days' holiday, plus bank holidays.
2. Day off on your birthday.
3. Up to £70 a month for supervision.
4. BACP membership paid for after probation.
5. Cash plan for you (and your children, if any).
6. Holidays increase after 2- and 5-years' service.
7. Contractual sick pay.
8. Private medical insurance after 5 years' service.
9. Pension Plan and Life Insurance.
10. Pension plan contributions increase after 5- and 7-years' service.
11. 100% funding for professional registration fees.
12. Support with revalidation and CPD.
13. Funding support with training and development.
14. Holiday season bonus after 3 years' service.
15. Profit share scheme.
16. Season ticket loan scheme.
17. Cycle to work scheme.
18. Access to Employee Assistance Programme.
19. Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
20. Company incentives, access to discount schemes.
P69977LSR2
INDMANS
Job Info
Job Title: High Intensity Psychological Counsellor
Company: CV-Library
Location:
Posted: Nov 22nd 2024
Closes:
Sector: Social Care
Contract: Permanent
Hours: Full Time
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