Are you a Claims Handler with knowledge or experience in handling Casualty Claims and passionate about working for the largest property and casualty Insurer in the world with offices in 54 countries and an excellent employee benefits package?
If you can make a difference to customers in a global and creative organisation, then we would love to hear from you!
We have an existing opportunity for a Claims Handler, preferably with Casualty experience, to help grow and develop within our Claims department in Glasgow. We offer excellent training which allows you to successfully handle a portfolio of up to 300 casualty claims consisting of Employer’s Liability, Product Liability products, and a small amount of motor claims. The role includes dealing with various stakeholders including policyholders, brokers, Loss Adjusters, and Panel solicitors. You will also, on occasion, attend review meetings.
Key Responsibilities:
* Accurately assess a range of simple and complex claims and evaluate liability and quantum, considering all relevant factors including elements such as special investigation and recovery.
* Identify complaints and recognise customer expressions of dissatisfaction and ensure that you handle customer issues effectively, or raise them to the appropriate level of management.
* Negotiate settlement of claims to bring them to a successful conclusion through high levels of customer care, ensuring a professional claims service is provided at all times.
* Engage with key stakeholders and clients to ensure a fair and robust investigation of claim cases, follow specific account requirements, and participate in audits when required.
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