About the role
As a Customer Relationship Associate with Exemplar Health Care, you’ll take responsibility for the promotion and communication of our service offering within our homes.
The role is varied, but as a general guide your responsibilities will involve the following.
As a Customer Relationship Associate, you’ll:
1. f ollow up on targeted marketing activity, generate interest in our homes, qualify leads and potentially schedule follow up appointments for other members of the team
2. research and identify potential referrers that have service users on their case load who could benefit from our services
3. initiate outbound calls to possible referrers to introduce Exemplar Health Care and generate interest
4. clearly and effectively communicate the features, advantages, and benefits of the services our homes offer
5. schedule appointments or demonstrations for interested referrers to further discuss or visit our services
6. update and maintain accurate records of interactions, prospects, and customer information
7. coordinate with the team to ensure a smooth transition of qualified leads and strategic contracts
8. ensure a continuous pipeline of referrals that will ensure occupancy budgets are achieved
9. raise Exemplar Health Care’s profile and promote our services with commissioners in ICBs and local authorities that fund the care of adults with complex needs.
Download the job description for a full list of responsibilities.
About you
Above all, you’re someone who identifies with our values of fun, integrity, responsiveness, success and teamwork.
You’ll also have:
10. natural charisma – the ability to come across as genuinely likeable, trustworthy, and interested in what they have to say
11. resilience – the ability to move straight on with the next call and remain upbeat even after dealing with a difficult skills – quickly and efficiently accessing records, checking databases and updating files, often whilst talking to a potential customer at the same time
12. organisation – planning schedules, setting priorities, coordinating with other members of the BD team and coping with multitasking
13. natural positivity and enjoy engaging with others, as well as working alone.
What we offer
We offer great rewards and perks including:
14. excellent supervision, peer support, learning opportunities and career prospects
15. retail and lifestyle discounts
16. free DBS check
17. electric car salary sacrifice scheme
18. 24/7 counselling and support
19. Blue Light Card eligibility.