Job Introduction
Job Title: Cluster General Services manager
Location: Main site is Wrexham, occasional travel to Deeside and Rugby
Salary: Up to £40,000
As a General Services Manager at Sodexo, you are a resilient and driven leader, dedicated to managing the delivery of multiple Integrated Facilities Management (IFM) services to various client stakeholders. Your role ensures continuous improvement and outstanding service delivery at all times, exceeding both client and Sodexo targets.
This position is pivotal in achieving financial objectives while ensuring that our contracted services meet the highest standards. By joining our team, you will play a key role in building strong client relationships and driving innovation. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.
What you’ll do:
• Manage the on-site contract and all services to agreed standards, ensuring deadlines and targets are achieved
• Develop and maintain strong relationships with multiple client stakeholders, ensuring client satisfaction and contract performance
• Lead, develop, and motivate a high-performing team to deliver the highest quality of service
• Ensure compliance with statutory requirements and company policies, maintaining service level agreements (SLAs)
• Drive continuous improvement in service delivery, identifying growth opportunities and client retention strategies
What you bring:
• Experience of working with multiple stakeholders/clients
• Ability to manage multiple workloads and shifting priorities
• Driven with a strong attention to detail and a desire to make change happen
• Excellent communication skills and ability to interpret financial information
• Previous experience in operational management within a similar environment
What We Offer
Working with our company is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for who you are; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
• Flexible and dynamic work environment
• Access to ongoing training and development programs
• Countless opportunities to grow within the company.
• Full training supplied.
• Employees can opt to increase their employer contribution up to a maximum of 6% with an equal employee match.
• Life Assurance - Coverage of 1x annual salary.
• Maximum 10% bonus dependant on performance.
Ready to be part of something greater?