Locations: Field Based - Shetland (ZE), Orkney (KW), Lewis and Harris (HS), Oban (PA), Falkirk (FK), Aberdeen (AB), Edinburgh (EH), Motherwell (ML), Newport (NP), Southampton (SO), Hereford (HR), North London (N), West Central London (WC), North/Northwest Wales (LL), York (YO), Inverness (IV), Bath (BA), Blackpool/Lancashire (FY), Perth (PH), Leicester (DE, NG & LE)
Salary banding: £35,950
Experience: Fully Qualified Smart Energy Engineer
Working pattern: Full-Time
Reporting to: Smart Team Manager
Sponsorship: Unfortunately, we are unable to offer sponsorship for this role.
This role in 3 words: Customer Centric, Specialist, Rewarding
Top 3 qualities for this role: Communication, Safety Originated / Technical, Resilience
This role in a nutshell:
You will play a key role in supporting our customers and OVO onto the path of Zero Carbon by visiting our customers, offering amazing Customer Service, carrying out Smart installs, and providing fantastic energy efficiency.
You will report directly to the Metering Team Manager. As a team, you will be responsible for safely carrying out smart metering installations and maintenance, delivering exceptional customer service, and promoting energy efficiency.
You’ll be working 42.5 hours per week based in one of the areas mentioned above. Some travel may be required for training, team connections, and to support customer demand. The role also involves driving one of our EV vans for work purposes only.
Your key outcomes will be:
* Being a passionate advocate of OVO’s Plan Zero and energy efficiency, delivering the highest possible level of customer satisfaction.
* Engaging with customers on the benefits of smart meters, including how to monitor and reduce their energy consumption.
* Taking responsibility for the whole customer experience, ensuring you have the right materials stocked in your van and a proactive approach to pre-visit communication.
* Adapting working methods to install Smart metering systems in a range of customer environments, identifying unsafe conditions and taking appropriate actions.
* Collaborating with peers and colleagues while being flexible and responsive to ensure we meet our customers’ needs.
* Taking ownership of your work, regularly refreshing your knowledge and skills to stay up to date with technical, customer, and procedural updates.
* Carrying out risk assessments to ensure the safety of yourself, customers, and their property.
* Preferable experience on RTS/MRMM/THTC.
Systems: Safety Culture, Bybox, Zeno, Smartphone / handheld device
You’ll be a successful Smart Energy Engineer at OVO if you…
* Hold a CCN1/CMA1 & MET1 or Level 2 Smart Meter Diploma.
* Have a minimum of 6 months experience as a Smart Energy Engineer / Dual Fuel Meter installer.
* Hold a current full manual driving license (with up to 6 points), valid in the UK.
* Have a strong desire to learn and develop, using creative thinking and adapting to new ways of working.
* Demonstrate key behaviors that align with our OVO values, including understanding the power of getting things done better, together.
* Value diverse perspectives, skills, and experiences, creating an inclusive working culture.
* Are comfortable talking to and helping customers in their homes.
* Are great at multitasking and managing your time effectively.
Let’s talk about what’s in it for you:
You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.
We also offer green benefits and progressive policies to help you feel like you belong at OVO, including 9% Flex Pay on top of your salary.
For starters, you’ll get 34 days of holiday (including bank holidays).
For your health: Benefits include healthcare cash plan or private medical insurance, critical illness cover, life assurance, health assessments, and more.
For your wellbeing: Benefits include gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more.
For your lifestyle: Benefits include extra holiday buying, discount dining, home & tech loans, and supporting your favorite charities.
For your home: Get up to £400 towards any OVO Energy plan, plus discounts on solar, smart thermostats, and EV chargers.
For your commute: Great deals on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans.
For your Belonging: We have 8 Belonging Networks at OVO, led by our people, for our people.
Oh, and one last thing...
If you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!
If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.
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