The Market Management Service was established to ensure that Enfield's private rented sector meets residents' needs. The aim of the Market Management is operationalised by the provision of a range of PRS interventions and initiatives including emergency and temporary accommodation and PRS Housing Services, including procurement, allocation, and management services.
The Housing Access Team will ensure the allocation of TA and PRS housing in line with the statutory homelessness framework and the priorities of the service. The Housing Access will manage a housing access register and coordinate PRS access to prevent and relieve homelessness, avoid new TA placements, and reduce TA through suitable final relief offers and PRSOs.
The Housing Access Team will ensure the provision of effective Housing Access Team Advice and Casework and ensure all offers of housing (TA & PRS) are made in line with the statutory homelessness framework.
The Housing Access Team will effectively coordinate Housing Access activity to prevent and relieve homelessness, avoid new TA placements, and reduce TA through suitable final relief offers and PRSOs.
The Housing Access Team will ensure the rapid and lawful allocation of housing (TA & PRS) provided by partners, including Housing Gateway, Capital Letters, and other TA and PRS initiatives.
The Housing Access Team will contribute to the effective management of the void and relet processes.
Key Accountabilities:
1. Provide advice, guidance, and training on Team issues to internal and external partners.
2. Ensure all casework and housing data is accurately recorded on notes and IT systems.
3. Ensure all housing meets required national and local standards and compliance.
4. Contribute to the efficient and effective management of voids and relets processes.
5. Ensure all homelessness casework is delivered in line with the statutory homelessness framework.
6. Provide accurate and relevant housing, welfare, homelessness advice and support to applicants.
7. Carry out all accountabilities in compliance with the Council's Policies and Procedures.
8. Ensure Housing Access Database is accurate and up-to-date.
9. Ensure housing access processes and procedures and housing access data is used to improve PRS access and TA-move-on to applicants with more complex needs.
10. Effectively coordinate Housing Access activity to prevent and relieve homelessness, avoid new TA placements, and reduce TA through suitable final relief offers and PRSOs.
11. Ensure all offers of housing (TA & PRS) are made in line with the statutory homelessness framework.
12. Ensure the rapid and lawful allocation of housing (TA & PRS) provided by partners, including Housing Gateway, Capital Letters, and other TA and PRS initiatives.
13. Provide advice and guidance about Housing Access issues to other Services and Teams in HAS and the wider Council.
14. Write and issue statutory offers and statutory decision notifications, including discharge of duty notifications.
15. Set up properties on IT systems.
16. Liaise with suppliers to arrange key collection and access to Sign-up and arranging key collection, or S188 duty discharge if required.
17. Negotiate with suppliers to procure units.
18. Set up and close down tenancies and rent accounts on systems in liaison with casework teams.
19. Complete pre-allocation checks, including Right to Rent check.
20. Accompany applicants with more complex needs to viewings.
21. Negotiate with tenants to take properties.
22. Negotiate void periods with suppliers, including Capital Letters.
23. Arrange storage and removal service where required.
24. Raise payments to suppliers.
Key Relationships (Internal and External):
Internal:
Council Housing Teams, Managers across LBE, TA Procurement, Housing Assessment and Allocation Team, Housing Options and Advice Team, Voids, Repairs and Compliance Team, Customer Services Centre, Adult Social Care, Community Safety Team, Legal Services, Environmental Health, Councillors and MPs.
External:
Landlords and Agents, Police, London Fire and Emergency Planning Authority, Voluntary and Support Groups, Contractors, Housing Associations Partners, Partner local authorities, Probation Services, MAPPA, Housing Associations/Registered Providers, Third Sector organisations.
Equality and Diversity:
The Council has a strong commitment to achieving equality in its service to the community and the employment of people and expects all employees to understand, comply with and promote its policies in their own work.
Health and Safety:
The post holder shall ensure that the duties of the post are undertaken with due regard to the Council's Health and Safety Policy and to their personal responsibilities under the provisions of the Health and Safety at work Act 1974 and all other relevant subordinate legislation.
All employees have personal responsibilities to take reasonable care for the health and safety of themselves and others.
Information Security:
In order to protect the confidentiality, integrity and availability of Council information, including information provided by customers, partner organisations, and other third parties, where applicable, employees will comply with the Council's Information Security Policy.
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