* Position: Warehouse and Customer Service Coordinator
* Salary: £30,000 – £45,000
* Location: Cranleigh
* Hours: Monday – Friday
* Benefits: On-site parking
A well-established automotive company is looking for a Warehouse and Customer Service Coordinator to join their team. In this role, you will ensure the efficient operation of our warehouse and the seamless delivery of products to our customers. While primarily desk-based, the position also involves hands-on tasks such as preparing sample orders for potential clients.
Key Responsibilities:
* Warehouse Management: Oversee stock management, inventory control, and access to the warehouse, ensuring it remains organized and efficient.
* Order Fulfilment: Pick, pack, and ship parcels.
* Administrative Duties: Manage office tasks, filing, and utilize NetSuite for various administrative functions.
* Customer Interaction: Build and maintain customer relationships, handle inquiries, and manage invoicing.
* Logistics Coordination: Liaise with couriers and customers regarding deliveries.
Skills & Requirements:
* Educational Background: A-levels are essential; a degree is preferred.
* Experience: Previous warehouse experience is advantageous but not mandatory.
* Licenses: A valid driver’s license is required; a forklift driver’s license is a plus but not essential.
* Customer Service: Proven track record of excellent customer service.
* Communication Skills: Strong phone presence and excellent verbal and written communication skills.
* Technical Proficiency: Proficient in Excel, PowerPoint, and Word.
* Multitasking Ability: Strong ability to multitask, prioritize, and manage time effectively.
* Listening Skills: Strong listening skills.
* Self-Management: Self-starter with the ability to manage your own workload.
* Numeracy Skills: Strong numeracy skills.
Personal Attributes:
* Interpersonal Skills: Ability to connect and communicate effectively with people.
* Resilience: Ability to handle physical tasks, including lifting boxes up to 15kg.
* Calm Under Pressure: Ability to remain calm when dealing with stressed or upset customers.
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.
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