Milton Keynes Ref: VA2711 OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream—a Financial Wellbeing app giving you ultimate pay control Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression Join our team as a Customer Experience Advisor We have an exciting opportunity to join the team at our new Steer Electric Milton Keynes site as a Customer Experience Advisor. As first point of contact, you will play a key role in ensuring a smooth and positive customer experience, making it clear the things they value are in safe hands with us. You will be responsible for: Welcoming customers with a warm, professional approach. Managing our customer experience journey, keeping customers updated on the progress of their vehicle repairs. Booking customers in and arranging their vehicle collections and returns, for seamless scheduling. Administering customers files correctly and accurately. Ensuring computer systems and portals are updated. Handling telephone and email enquiries, both inbound and outbound. Ensure the reception area is organised and inviting. Working to targets to achieve team and individual goals. Moving vehicles on the forecourt. About You You will have previous experience working in a customer service focused role, ideally with an understanding of automotive repair. You will have: Excellent customer service skills, with the ability to communicate effectively and professionally in person, over the phone and via email. Good organisational skills and a strong attention to detail. The ability to multitask and adapt to changing priorities. Experience in administration and computer systems, such as MS Office. Be a team player, as well as able to work individually to achieve targets. A good understanding of the local area for transport logistics. If you have a passion for providing excellent customer service and want to get ahead in a growing and successful accident repair business, apply today