An award-winning and revolutionary global skincare brand, developed by 30+ years of scientific research, is seeking an experienced Customer Service Manager. This is a 10-11 month maternity contract starting in April 2025.
The role offers hybrid working; 2 days a week working in stunning Central London offices and 3 days a week working from home. The company culture is collaborative, supportive, hard-working, fast-paced, and exceptionally service-driven. The company really looks after its staff – great perks and regular social gatherings in the team.
This is a multi-faceted, and varied management role essential to ensuring the smooth operation of their Customer Service team, and maintaining their commitment to delivering exceptional customer experiences. As an integral part of the E-commerce team, this person will work closely with other departments to align strategies and processes with business objectives.
Role is split into 4 parts; Leadership & Team Management, Strategic Planning & Customer Experience Enhancement, Daily Operations & Problem Resolution, and Training & Documentation.
They are looking for someone with strong Customer Service experience, ideally previous management experience, within Luxury retail as well as a passion for skincare. It is essential that this person has fantastic communication skills, meticulous attention to detail, and is exceptionally service-driven. They are looking for candidates with prior experience using E-Commerce/Customer Service platforms (Magento, NetSuite, Intercom or other similar systems).
A wonderful opportunity to join a growing, current, and ground-breaking luxury brand!
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