The sales recruitment network is looking for a sales and helpdesk admin. The role is starting off as a contract; if all goes well, this can be made into a permanent role. This is office-based.
Responsibilities:
* Sales Order management from receipt of a customer's Purchase Orders to raising SOP on the Protean System and communicating expectations to all parties.
* Update customers on the progress of invoicing and dispatching of goods.
* Produce Service Contract Matrix and publish it to the Management team.
* Provide initial telephone contact for all customer enquiries.
* Maintain Service and Maintenance contracts to ensure invoices are raised according to renewal dates and liaise with account management to facilitate renewals.
* Process Monthly and Quarterly maintenance invoices for large S&M contracts.
* Process all customer consumable orders and liaise with Order Management to ensure appropriate stock levels are available, communicating lead times to customers.
* Prepare and process Service invoices in accordance with customer requirements and/or company guidelines.
* Support the Helpdesk Team by taking customer and Engineer calls and logging them according to SLA requirements on the Protean Service Management system.
If you have similar experience, feel free to get in touch.
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