Manheim Vehicle Services provides the physical operations required by manufacturers, fleets and dealers for the operation of scalable and intelligent retail, in-life and defleet programmes. Currently we operate from three scale sites Bruntingthorpe, Wyton and CoventryDemand for whole-life vehicle services is growing, we’ve invested heavily in infrastructure, technologies and expertise to ensure we’re future-fit. Our three dedicated sites boast capacity for over 200,000 vehicles annually while state-of-the-art facilities mean vehicles are processed efficiently, sustainably, and swiftly. The Customer Experience Team are accountable for delivery of Customer Service excellence direct to our customers and various stakeholders (including Sales and Operations across the business) through written and verbal communication whilst ensuring full delivery of contractually agreed service level agreements are met. Scope of Role: Reporting to the Customer Experience Team Leader you will provide first point of contact customer service for all customers. This will include responding to customer queries, customer reporting, date collation and analysis as well as inbound and outbound telephony and emails ensuring the highest standards of customer services and compliance. The role encompasses elements of data entry and the secure handling of customer information in line with the data protection act and business standards. This is an entry level role. Experience is an advantage but not essential. You must have a willingness to learn and a desire to progress. Full training will be provided to enable you to gain the skills. The customer experience team is the central hub for all customer activity. The below tasks and objectives provide an overview of what the role will encompass. However daily tasks and responsibilities may vary depending on the area of the customer experience team that you are assigned to. Key objectives and deliverables this role is accountable for: · Provide world class customer service, to both external and internal customer, by phone and emails in line with company standards and quality goals. · Complete all administration tasks accurately and in line with process within given timelines. · Work to a daily schedule to ensure all work is completed within agreed SLA’s and KPI’s using multiple systems. · Responsible for being the voice of the customer, highlighting to the Team Leader any business issues/trends. · Live by the Cox Automotive values and Behaviours always. · Build and maintain good working relationships with key stakeholders of the business (including Sales/ Operations teams, etc.) and other areas of Cox Automotive. Key Tasks of the Role: · Handling inbound and outbound calls · Answer customer queries. · Administrative tasks · Management and administration of automotive documentation · Maintaining accurate data for current customers · Data cleansing · Highlight and escalate any areas of concern to ensure we always remain compliant. · Profile new customers ensuring they have an excellent onboarding experience. Specific skills, knowledge and experience required to be able to successfully deliver the role: · Previous administration experience is not necessary, but a positive attitude to learning and an appetite to grow and learn new skills essential. · Excellent communication skills both verbal and written. · Good problem-solving skills with the ability to recognise, assess and provide solutions. · Excellent attention to detail with ability to input data accurately and to deadlines. · Strong organisational skills and able to prioritise effectively. · Positive and enthusiastic outlook to contributing to the business and making a difference. · Can demonstrate a passion for their own personal development. · Familiar with Microsoft Office packages · Flexible and able to adapt to change quickly. STRICTLY NO AGENCIES PLEASE We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL. We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's. INDAR