Job title: European Road Freight Operations Coordinator
Location: Chelmsford - hybrid working after probation (3 days from home, 2 in the office)
Salary: £28,000 to £35,000
General Purpose of the Position
The European Operations Coordinator plays a key role in ensuring the efficient coordination and execution of international shipments. This role involves liaising between customers, suppliers, and transport providers to manage the full cycle of the shipping process-including quoting, costing, and invoicing-while maintaining a high standard of service and communication.
Main Working Relationships
Reporting to and working closely with the Operations Manager, the European Operations Coordinator will also engage regularly with customers, clients, agents, and key business stakeholders to support the smooth delivery of logistics services.
Key Responsibilities
Manage all aspects of the import and export shipping process from initiation to completion.
Obtain and communicate all necessary shipment information internally and externally to ensure operational efficiency.
Ensure continuous alignment with customer needs and service expectations.
Liaise with suppliers, freight forwarders, and agents to gather up-to-date shipment details and ensure shipments meet internal standards.
Coordinate with transport providers to ensure timely collections and deliveries, in line with customer requirements.
Verify and maintain correct shipment documentation an...