NPD and Compliance Manager
Location: Tipton
Salary: Negotiable on experience
Type: Permanent full time, Monday to Friday
Job Description
Lead and manage the NPD and Technical services team and manage the development process from concept to launch. To ensure new products developed are innovative, of the highest quality and market leading. Optimising development processes and continually improving the service provided to customers. To ensure projects are delivered to the highest possible standards within agreed critical path timelines and commercial parameters set by both internal departments and external customers.
Main Responsibilities:
In this role you will be a senior specialist within product development and technical services, delivering high profile projects. You will challenge current processes and practices to assist in identifying opportunities for continuous improvement and business growth.
1. Develop and mentor both the NPD and Technical services teams, identifying key areas for training requirements and succession planning.
2. Develop and optimise the current development process, improving overall departmental performance, and driving business growth through new opportunities.
3. Promote the development of an innovative and creative culture throughout the NPD function.
4. Demonstrate strong leadership, ensuring successful networks, knowledge transfer & cooperation with internal and external stakeholders.
5. Maintain customer and company quality standards, ensuring compliance with standards, policies, safety requirements and applicable regulation.
6. Build and maintain customer relationships.
7. Manage an overview of NPD projects and ensure projects remain on track.
8. Keep up to date with relevant legislation changes and champion the knowledge transfer within the business.
9. Keep up to date with food, innovation and technological trends through relevant market data and other data sources.
10. Report departmental performance monthly through KPIs and seek constant improvement where possible.
11. Promote and lead departmental growth and training through internal and external sources.
12. Handle all customer technical contact, specifications, artwork generation, customer enquiries, and complaints.
13. Coordinate retailers technical account management, product development, food safety, artwork approval, and packaging change project management.
14. Coordinate customer site visits and review ways of working aligned to customer codes of practice.
15. Actively work with site and central technical staff in the development of technical initiatives.
Health and Safety, Environment and Housekeeping
1. Work in a safety conscious manner in accordance with company procedures.
2. Set standards of safety and ensure that the team adheres to the given procedures.
3. Lead the team to maintain a clean and tidy working environment.
4. Contribute to health and safety initiatives such as ongoing risk assessments and investigations.
5. Work efficiently to minimize negative impacts on the environment.
Communication
1. Conduct all communication in a professional, positive, and clear manner.
2. Conduct staff briefings and training sessions as needed.
3. Ensure precise communication while relaying instructions.
4. Prioritize listening skills for effective communication.
Team Orientation
1. Contribute to achieving success within the operation profit and loss account.
2. Support the management team with human resource objectives.
3. Guide team members to achieve personal opportunities.
Additional Responsibilities
1. Take responsibility for personal performance and skill development.
2. Consider team behavior in relation to customer satisfaction.
3. Encourage and promote company values and standards of conduct.
4. Implement Equal Opportunities policy.
5. Promote the Environmental Policy through sustainable practices.
Person Specification
Qualifications: 5 GCSEs at grade A - D (or equivalent). Industry recognised food technical qualification - HND/Degree or equivalent.
Experience: 5 years of experience in people management. Previous NPD manager or Senior Technologist experience.
Skills:
* Commercial awareness
* Effective organisational skills
* Meticulous attention to detail
* Numeracy
* Excellent communication skills
Personal Attributes:
* The ability to form working relationships with people at all levels.
* Teamworking and interpersonal skills.
* Diplomacy and the ability to deal with stressful situations.
Please apply with your CV in the first instance.
Wright Staff are acting as an employment business in relation to this vacancy.
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