At Wizu, we’re redefining flexible workspaces —no more dull, uninspiring offices.
We create vibrant, one-of-a-kind environments where businesses flourish, and our members genuinely love being part of the community. We’re passionate about what we do, balancing hard work with a lot of fun, and always striving for excellence.
To keep raising the bar, we need amazing people to join us. That’s where you come in.
Job Title: Dual Site Community Manager
Reporting to: Allocated Regional Operations Manager
Purpose: Responsible for operational excellence within your centre’s, ensuring member satisfaction, retention and upselling is delivered and your centre is compliant and maintained.
Working Hours: Full time, 08:30-17:30, Monday-Friday, 40 hours a week
Location: Centre based – This position operates across two Sheffield city centre locations within 10-15 minutes walking distance of each other:
* 32 Eyre Street, Sheffield, S1 4QZ
* Courtwood House, Silver Street Head, Sheffield, S1 2DD
Time will be split between both sites as required.
Your key responsibilities will include (but not be limited to):
Operations
* Ensure you and your team deliver operational excellence within the centre.
* Manage the proactive completion of daily spot checks and floor walks to ensure centre standards and compliance.
* Ensure efficient day-to-day operations of the centre.
* Conduct the relevant monthly excellence checklists.
* Liaise with internal and external parties as appropriate.
* Adhere to Wizu policies, procedures and processes and ensure all relevant checklists and documents are completed.
* Assist with and respond to out-of-hours emergency requests.
Clients and Members
* Ensure membership records are accurate and current.
* Address and escalate where necessary client/member complaints or queries.
* Oversee and ensure all meetings and member events are of the highest standard.
* Facilitate office move-ins and departures.
* Ensure optimum client satisfaction and seek and record feedback as appropriate.
* Strive to provide consistent excellent service to all clients and members.
* Update and promote the Wizu member portal/app.
Your Team
* Line manage the centre team, with a focus on learning and development and regular 1-2-1s.
* Ensure appropriate succession and contingency planning.
* Relay updates to your team where appropriate.
* Assist with the recruitment processes, training and onboarding new team members where necessary.
Your Building
* Assist the Property team with the management of centre maintenance, including third party contractors and suppliers and the quality of any works.
* Ensure appropriate upkeep and centre maintenance, including health and safety, fire regulations, checks and audits.
* Ensure centre compliance, including daily spot checks and floor walks.
* Ensure a comprehensive understanding of building specifics, including layout and compliance information.
* Manage facilities requests submitted to the Property team.
Sales and Finance
* Ensure your centre is ‘show ready’, and that at least four vacant offices are ready to present where possible.
* Prioritise and conduct sales tours and co-working taster days, where necessary.
* Ensure centre staff are capable of delivering ‘the perfect tour’.
* Provide prompt feedback to the sales team directly and via the CRM after all sales tours.
* Relay commercial client feedback to the sales team, including in relation to renewals, expansions, downsizing, terminations and queries.
* Ensure optimum retention and renewals by delivering operational and client excellence.
* Assist with sales and events in order to meet revenue targets and ensure the profitability of your centre.
* Conduct competitor research where appropriate.
* Support the centre profitability and efficiency, including in relation to staffing, salary and procurement requests.
* Ensure billing is carried out on time including monthly invoice checks, paying particular attention to ad hoc services being charged for.
* Adhere to the debt process.
* Ensure systems are adequately and efficiently kept up to date.
Candidate Profile
Skills & Behaviours
* Experience in office management or the flexible offices industry would be an advantage
* Experience in hospitality and/or customer service
* Confident
* Self-starter
* Enthusiastic
* Resilient and embraces change
* Presentable and professional with good attention to detail
* Excellent communicator (written & verbal)
* Problem solver
* Performance-Focused
* Has the ability to continually review and prioritise workload within a fast-paced environment
* Positive ‘can do’ attitude and a promoter of the Wizu brand and values
* Adopt a holistic and forward-thinking approach to help you, your team and Wizu achieve and exceed their goals
* Responsible for the success of your team and any learning and development needs
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