Job Type: Contract to Hire
Location: Sheffield, South Yorkshire
Job Ref: BBBH159259_1742318735
Date Added: March 18th, 2025
Consultant: Louis Poynter
Position: 2nd Line Support Engineer - Banking Sector
Duration: 9 Months
Contract Type: Umbrella
Work Arrangement: Onsite (Sheffield)
Hours: 7.5 Hour days
Our client is looking to recruit a Service Desk Engineer for Windows 11 Support on a 9-month contract. This role is Inside IR35. The core purpose of the 2nd Line Support Engineer role is providing second-level support to users of IT equipment (desktop, laptops, tablet devices, mobile devices, and all associated peripherals and software).
Role Overview:
* Providing face-to-face technical support to users of IT equipment.
* Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems.
* Maintaining accurate records of all issues with resolution and contact details.
* Installation and routine maintenance of IT equipment including software.
* Build or rebuild of IT equipment.
* User coaching and completing 'How Do I' training sessions.
* Diagnosing and solving hardware/software faults.
* Analysing incidents reported to spot trends and underlying issues.
* Moves and changes of IT equipment.
* Identify potential improvements in how technology can be used to support the business.
* Participate in testing new applications and hardware as required.
Requirements:
* Experience providing IT support to users at all levels.
* Experience of providing IT support within a bank is preferable.
* Excellent analytical skills to quickly assess situations, their impact, and options for resolution.
* Ability to work under pressure and deliver within limited timescales.
* Excellent interpersonal skills.
* Excellent communication skills, both verbal and written.
* Proven and demonstrable technical support proficiency for the following:
* MS Windows (all MS supported versions).
* MS Office (all MS supported versions).
* MS Outlook (all MS supported versions).
* Apple & iOS knowledge is preferable.
* Citrix.
* Market data and banking applications is preferable.
The role may include the need for shift work covering hours between 7am and 7pm.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
#J-18808-Ljbffr