To respond sensitively to patients, showing empathy and recognizing that they may sometimes be distressed or upset. The post holder has direct contact with relatives and carers and needs to demonstrate tact and diplomacy.
To plan and organize clinics in order to meet fluctuations in capacity and demand. This can involve patients being seen in the out-patient clinic or in the community.
To co-ordinate the provision of meetings, as needed to support multi-agency working (e.g., Mental Health Act Tribunals).
To ensure all documentation/records are made available in advance of clinics as required.
To use the relevant systems to book new and follow-up clinic appointments.
Provide timely and accurate typing from audio/Digital Dictation for all patient-related correspondence following outpatient appointments, in-patient admissions, or as a result of multi-disciplinary meetings. This includes written correspondence with General Practitioners, involving the accurate transcription of detailed and sometimes complex medical information that may be of a sensitive nature.
Managing the Consultant/Medical Team diaries effectively and efficiently, including organization of annual leave.
Notifying other Consultants of the absence of a Consultant in order to ensure there is adequate medical cover; notifying in a timely manner regarding any adjustments needed to the Consultant on-call rotas.
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