Hire Desk Controller
Salary: Up to £30,000 per annum (Dependent on Experience)
Location: Haydock
Are you passionate about delivering exceptional customer service and ensuring the smooth operation of hire equipment logistics? We're looking for a proactive and organised Hire Desk Controller to join our clients dynamic team and help them maintain their high standards of service.
About the Role:
As a Hire Desk Controller, you will play a vital role in managing customer hire enquiries, processing orders, coordinating equipment availability, and overseeing timely delivery and collection. You’ll be the first point of contact for customers, so a professional yet friendly approach is essential.
Key Responsibilities:
* Handle incoming customer enquiries, offering advice on the best equipment for their needs.
* Process and confirm hire orders with accuracy and efficiency.
* Work closely with the operations team to schedule deliveries and collections, ensuring everything runs smoothly.
* Maintain detailed records of hires, including stock levels and equipment status.
* Collaborate with the logistics team to ensure prompt and reliable service.
* Address customer queries, resolve any issues or complaints, and ensure complete customer satisfaction.
* Assist with administrative duties such as invoicing and stock control.
Key Skills and Experience:
* Previous experience in a hire desk or customer service role is an advantage, but not essential.
* Excellent communication skills, both written and verbal.
* Strong organisational skills with the ability to manage time effectively.
* Knowledge of hire operations and equipment is beneficial.
* Proficient in Microsoft Office and hire desk software (preferred).
* A proactive, can-do attitude with a keen eye for detail.
What We Offer:
* A competitive salary and benefits package.
* Career progression opportunities within a growing company.
* Private Life Insurance.
* Training and development opportunities to help you grow in your role.
If you're ready to join a fast-paced, rewarding environment and believe you have the skills we're looking for, we'd love to hear from you!
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