The Outsourced Services team sits within publishing and content operations and is responsible for sourcing and the contracting of all 3rd party content creation and delivery services, across ELT and Publishing & Content Operations. We are recruiting two Outsourced Services Leads to ensure that all contracting activity is completed in line with OUP’s policies and governance guidelines including onboarding. They undertake all aspects of contracting, lead on price negotiation, seek budget approvals and address supplier performance issues. You will be responsible for the supplier relationship during any outsourcing activity from initial engagement through to final delivery and final invoice.
This is an extremely busy and varied role, working across the ELT and Publishing & Content Operations functions to ensure external resourcing requirements are met.
Key Responsibilities
* Select the right suppliers to provide high quality content creation and delivery services cost effectively, based on previous experience and suitability for the task being outsourced.
* Be responsible for all activities for supplier engagement including briefing, price negotiation, contract creation and approval, budget approval, and confirmation of services for payment in line with OUP’s compliance and onboarding policies.
* Develop and agree the approach and timeline for sourcing requirements with the functional leads, ensuring urgent outsourcing requests are met but also minimized.
* Oversee outsourcing activity, record supplier performance issues, and work with suppliers to rectify them. Escalate continued supplier performance issues to the Outsourced Services Manager.
* Work with teams across ELT and Publishing & Content Operations to ensure outsourcing requirements are clearly defined and understood by 3rd party suppliers, adhering to budget and schedule requirements. Lead and participate in meetings between in-house SMEs and external suppliers to ensure project requirements are fully briefed and understood, while ensuring adherence to OUP's central procurement processes.
* Accurately record and update internal systems with outsourcing activity to maintain visibility of spend and budgets throughout the year. Contribute to ongoing process improvements to ensure continued efficiency.
* Manage and process a significant volume of purchase orders and supplier agreements requiring a high degree of accuracy and attention to detail while engaging with multiple in-house systems and processes.
* Maintain a process of continuous improvement, monitoring and improving outcomes, and communicating changes to all key stakeholders to keep all relevant parties informed.
We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.
About You
To be successful in this role you must:
* Have well-developed organizational skills and the ability to prioritize.
* Be meticulous with a high level of attention to detail and accurate record keeping.
* Be resourceful and a good problem solver.
* Possess excellent verbal and written communication skills.
* Be able to multi-task effectively and adapt well to the fast pace of change in the organization.
* Have a positive attitude focused on action and delivery.
* Possess knowledge of the publishing life cycle within all functions of Editorial, Design, and Media from content development through to content production and delivery of final files.
* Have working knowledge of Microsoft Office (including Excel) and Adobe software.
* Have a background or interest in ELT.
* Have experience working in publishing or a similar industry in a relevant role.
* Have experience with ERP systems such as SAP, including reporting and creation of purchase orders.
* Have experience with contracts and engaging with 3rd party content creation suppliers.
* Have experience working in a matrix organization.
We care about work/life balance here at OUP. With this in mind, we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.
We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.
Please see our Rewards and Recognition page for more information.
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